SHAURYA ANAND
PATNA
Summary
Proven Hub Manager with expertise in driving sales growth and implementing effective sales strategies. Skilled in inventory management and staff training, with a focus on fostering high-performing teams. Adept at enhancing operational efficiency and achieving business objectives.
Overview
8
8
years of professional experience
Work History
Hub Manager
OLA ELECTRIC TECHNOLOGIES PVT LTD
11.2023 - Current
- Spearheaded initiatives that led to a 50% increase in store sales.
- Delegated tasks based on team strengths to optimize performance.
- Managed inventory to ensure optimal stock levels and prevent shortages.
- Developed and implemented training programs to enhance team skills.
- Oversaw hub operations, ensuring compliance, and efficient resource allocation.
Junior Associate
Kotak Mahindra Prime Ltd
03.2023 - 11.2023
- Following company policy and verifying all kyc and important documents needed for finance and also selling value added services.
Customer service associate
Cogent E-services Ltd.
Vadodara
02.2022 - 02.2023
- Resolving customer complaints was brought to my attention
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
- Works with customers to answer questions and provide real-time support for their concerns.
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Memorized the entire line of company products and services, including prices and special discounts.
- Remained courteous and calm, even during moments of customer dissatisfaction.
Sales manager
TVS MOTORS COMPANY
10.2020 - 01.2022
- Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities
- Increased sales by 30% by implementing a new sales process and creating new sales materials.
- Manage order cycle to enhance business development and maintain sustainability and customer satisfaction
- Maintain customer relationships and find new ones by identifying needs and offering appropriate services.
- Coaches employees' successful selling methods encouraged cross-selling to drive revenue.
C.R.T MANAGER
ROYAL ENFIELD
05.2018 - 09.2020
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Assisted with loading, unloading, and securing passengers on rides.
- Provided customer service to guests in a friendly manner.
Education
Bachelor of Arts - ENGLISH HONOURS
MAGADH UNIVERSITY
03-2021
Intermediate Certificate - Secondary Education
RPS COLLEGE
03-2018
MATRICULATION - High School
JMV RESIDENTIAL SCHOOL
03-2016
Skills
- Team leadership
- Strategic planning
- Sales optimization
- Inventory control
- Staff development
Personal Information
ACHIVEVEMENTS
2018 Star Sales Award: Achieved third place in the pan-India Star Sales Award organized by Royal Enfield.by Royal Enfield
Timeline
Hub Manager
OLA ELECTRIC TECHNOLOGIES PVT LTD
11.2023 - Current
Junior Associate
Kotak Mahindra Prime Ltd
03.2023 - 11.2023
Customer service associate
Cogent E-services Ltd.
02.2022 - 02.2023
Sales manager
TVS MOTORS COMPANY
10.2020 - 01.2022
C.R.T MANAGER
ROYAL ENFIELD
05.2018 - 09.2020
Bachelor of Arts - ENGLISH HONOURS
MAGADH UNIVERSITY
Intermediate Certificate - Secondary Education
RPS COLLEGE
MATRICULATION - High School
JMV RESIDENTIAL SCHOOL