Shayla McClure
Fort Wayne
Summary
Dedicated Customer Service advocate with over four years of experience and knowledge of service delivery and proven multitasking abilities. Organized Real Estate Agent with over a year of experience in social media marketing and advertising. Strives to provide professional and interpersonal service. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker Real Estate Group
09.2022 - Current
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Awarded Top Producing group four times in our office with 126 units and 28 million dollars in sales the past year.
Guest Service Associate
Target
07.2021 - Current
- Greeted hundreds of guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered guest telephone calls promptly to avoid on-hold wait times.
- Clarified guest issues and determined root cause of problems to resolve product or service complaints.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Trained staff on operating procedures and company services.
Counter Helper
Panda Express
09.2019 - 04.2021
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Homestead Senior High School
Fort Wayne, IN06.2021
Skills
- Business-related application skills- Word, Excel, Powerpoint
- Professional written and verbal communication skills
- Problem-Solving Ability
- Active Listening
- Time Management
- Organizational skills
- Multi-tasking
- Attention to detail
- Responsibility
- Teamwork
Certification
- Licensed Real Estate Agent - 2022-Current
Timeline
Real Estate Agent
Coldwell Banker Real Estate Group
09.2022 - Current
Guest Service Associate
Target
07.2021 - Current
Counter Helper
Panda Express
09.2019 - 04.2021
High School Diploma -
Homestead Senior High School
- Licensed Real Estate Agent - 2022-Current
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