Shearlin Anthony
Summary
Dynamic Senior Fin Ops Analyst at Amazon Web Services with expertise in SAP FICO and a strong focus on customer satisfaction. Proven track record in optimizing accounts receivable processes, achieving timely payment resolutions, and driving significant improvements in financial reporting accuracy. Recognized for exceptional analytical skills and a commitment to excellence in financial operations.
Overview
13
13
years of professional experience
Work History
Senior Fin Ops Analyst
Amazon Web Services
08.2023 - 10.2024
- Ensure accurate and timely generation and delivery of invoices.
- Monitor, process, and apply incoming payments (e.g., checks, ACH, wire transfers) against accounts.
- Follow up on outstanding accounts, communicate with customers regarding overdue payments, and negotiate payment terms.
- Perform regular reconciliations between the accounts receivable ledger and general ledger.
- Generate and review AR reports to track outstanding payments, aging balances, and key metrics.
- Address customer billing disputes and work with internal teams (sales, finance, etc.) to resolve discrepancies.
Accounts Receivable Specialist
Dell EMC
02.2020 - 05.2023
- Skilled in Accounts receivable with an experience in managing over 150 accounts.
- Managed Dell EMC portfolio using Oracle application tools.
- Prepare customer statements, research and analyze account.
- Determine payment schedules with customer.
- Resolving various issues in timely manner and ensuring customer satisfaction.
- Adhere to the daily deliverables and meet the call and strategies target.
- Investigate and resolve invoicing and account discrepancies.
- Work closely with the cash apps team in applying payment accordingly.
- Cash application- Apply all cash received within 3 hours of posting.
- Drive and manage weekly Finance controller calls and daily team huddles.
Senior Process Executive
Cognizant Technologies
06.2017 - 08.2019
- Worked as SPE for the Pre-Authorization process worked for DJO related to DME- Durable Medical Equipment.
- Experienced in workers compensation where we call adjusters; employers take information for the product authorization.
- Trained new joiners working and resolving the queries related to claims.
- Take the complete ownership of the task assigned and ensure delivery.
Customer Service Professional (India Payroll)
ADP India Pvt Ltd
11.2013 - 11.2016
- Working on the SAP HRM platform and related tools for clients.
- Handling Indian Tax calculation and pay slips explanation, explanation of year end form like Form 16, ITR.
- Interaction with the clients in a timely manner for swift payroll processing discussing and sharing of thoughts with different teams to handle challenging situation.
- Act as SPOC for other teams and Service delivery managers.
- Employee ticket review on daily basis- With clear categorization of queries received and the status of the issues.
- Drive resolution of tickets on daily basics, TAT- 90% resolution within 3 days.
- Contribution towards the FCR 5%.
- Identifying top 3 issues of the client on a weekly basis and contributing to at least 25% reduction of the issues or as agreed with the client.
- Attending client calls and contributing accordingly as required.
- Support with call handling on a need basis especially during pay dates.
Revenue Cycle Analyst
Sutherland Healthcare Solutions
01.2012 - 11.2013
- Responsible for calling US insurance companies on behalf of hospitals and following up on outstanding AR.
- Review and resolve accounts in a timely manner as per the TAT provided by the client.
- Calling insurance companies and verify patient eligibility with respect to the date of service with the hospital.
- Exceed productivity and quality standards for 6 consecutive months and was awarded best performer for the same.
- Scored 98% in training and was top performer in the complete training batch.
Education
Bachelor's - Commerce & Computers
St. Francis Degree College for Women
01.2011
Board - Intermediate
St. Joseph Junior College
01.2008
Skills
- SAP FICO
- Oracle
- CRM
- Salesforce
- Pega
- Advanced Excel
- Financial Analysis
- Customer obsession
- Risk Management
Additional Information - Community Outreach
- Counseling and educating the women in the disabled home., 03/01/22, House of Disabled
- Distributed rations to under privileged daily wage workers during recent Pandemic lockdown.
- Distributed basic medical requirements to Old Age homes.
Timeline
Senior Fin Ops Analyst
Amazon Web Services
08.2023 - 10.2024
Accounts Receivable Specialist
Dell EMC
02.2020 - 05.2023
Senior Process Executive
Cognizant Technologies
06.2017 - 08.2019
Customer Service Professional (India Payroll)
ADP India Pvt Ltd
11.2013 - 11.2016
Revenue Cycle Analyst
Sutherland Healthcare Solutions
01.2012 - 11.2013
Bachelor's - Commerce & Computers
St. Francis Degree College for Women
Board - Intermediate
St. Joseph Junior College
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