SHEEBA
New Delhi
Summary
Resourceful professional with broad background in sterilisation, collecting data and testing specimens. Demonstrates organisation and prioritisation skills in conducting experiments. Seeking to enhance knowledge and skills to achieve growth in company.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist- Application
BioMerieux private limited
New Delhi
09.2024 - Current
- Customer support: To prioritize and answer customer inquiries, both internal and external, and provide consistent follow up.
- Troubleshooting: Troubleshooting the problems and providing solutions.
- Technical support: To provide technical support to customers, including on-call duties.
- Training: To provide product education and training to customers, subsidiaries, and distributors.
- Complaints: To initiate, manage, and resolve customer complaints and suggestions.
- New products: To assist with the implementation of new products and maintain competency of bioMérieux products and procedures.
- Revenue generation: Participate in revenue generation initiatives.
- Customer feedback: Gather customer feedback to help improve products and services.
- Documentation: Develop documentation and troubleshooting protocols.
- CRM: Report all events in the CRM to guarantee traceability and customer complaint tracking.
- Relationships: Build positive relationship with customers.
Microbiology Laboratory Technician
Noble Diagnostic Centre
New Delhi
03.2022 - 09.2023
- Recorded fridge temperature in line with SOPs to prevent spoilage of stored items.
- Employed standard laboratory tests and measurement controls to evaluate quality control within laboratory.
- Analysed laboratory findings to check accuracy of results.
- Conducted detailed chemical analysis of body fluids to identify presence of normal and abnormal components.
- Monitored laboratory supplies, to make orders for low stock items.
- Checked, analysed and conducted experiments on clinical (specimens) samples to determine results, recording results on worksheet or system for analysis.
- Performed clinical testing and specimen analysis to help physicians diagnose and treat illnesses.
- Utilised knowledge of microbiology techniques and terminology to grow microbe cultures, conduct research and interpret data.
Microbiology Laboratory Technician
Care Diagnostic Centre
Baltana, Punjab
04.2018 - 05.2019
- Utilised knowledge of microbiology techniques and terminology to grow microbe cultures, conduct research and interpret data.
- Used autoclave to sterilise equipment and supplies for experiments.
- Referred samples to third party laboratories to get better results from facilities with advanced testing.
Medical Laboratory Technician
D PATH LAB
Manimajra, Chandigarh
10.2017 - 03.2018
- Processed haematology and chemistry samples daily, including manual reporting and quality reviews.
- Served as primary operator of haematology analyser, in addition to conducting daily quality control checks, calibration and technical troubleshooting.
- Record control values from technical instruments to ensure reliability and validity of test results.
- Reviewed patient data, prepared data reports and signed off on release of information requests.
- Managed departmental inventory and ordering of supplies.
Education
Master of Science - Micribiology
Gurukula Kangri University
Haridwar, UT2017
Bachelor of Science - Life Science
M.J.P. Rohilkhand University
Bareilly, UP2015
Skills
- Laboratory equipment ordering
- Designing experiments
- Laboratory automation equipment operating
- Measuring and weighing samples
- Conducting microbiology testing ( Media preparation, Culturing)
- Monitor and identify microorganisms
- Use a variety of identification methods, including molecular techniques, to test samples
- Troubleshooting
- Handling customers
- CRM expert
Certification
- Certified by "Shri Guru Ram Rai Institute of Medical and Health Science", Dehradun.
- Certified by "National Dairy Research Institute", Karnal.
- Certified by "Central Molecular Research Laboratory" Dehradun.
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of the process.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Urdu
Advanced
C1
Punjabi
Elementary
A2
Timeline
Customer Support Specialist- Application
BioMerieux private limited
09.2024 - Current
Microbiology Laboratory Technician
Noble Diagnostic Centre
03.2022 - 09.2023
Microbiology Laboratory Technician
Care Diagnostic Centre
04.2018 - 05.2019
Medical Laboratory Technician
D PATH LAB
10.2017 - 03.2018
Master of Science - Micribiology
Gurukula Kangri University
Bachelor of Science - Life Science
M.J.P. Rohilkhand University