SHEEBA BALAKRISHNAN

• HNI Client Relationship Management
• Portfolio Management including Gift City account handling.

• Cross-sold NRI and savings account products, investment solutions, and third-party offerings aligned to client needs.

• Delivered seamless end-to-end service including account opening, remittance handling, and cross-border

compliance.

• Addressed client inquiries and service requests with accuracy and timeliness. client queries, service requests, and escalations with precision and within defined TAT, ensuring high satisfaction levels through regular engagement.

• Portfolio management of premier customers and continuously monitor financial health of portfolio and ensure retention of key health portfolio.
• Acquisition of new- to- bank NRI Premier Clients.
• Ensure agreed customer service standards are adhered to at all times.
• Give suggestions and advice about current market trends.
• Conducting and processing Personal Financial Review for the customers.
• Cross selling Investment products like Mutual funds, Demat , Life Insurance & General Insurance.
• Handling lobby & custodian of deliverables.
• Service Request handling and ensuring that it’s processed within the TAT without any NFTR.
• Clearing the Cheques, tracking the reports and recording the same for future reference.
• Filling the records At EOD
• Surprise verification of cash & deliverables in the Vault periodically, ATM verification.
• Managed cash receipts and payments, ensuring accurate transactions within prescribed TAT.
• Managed security of teller vault and ATM to ensure safe cash handling.
• Executed end-of-day processes to finalize daily transactions.
• Portfolio handling & cross selling both Savings & Current account.
• Conducted regular customer calls to strengthen relationships and enhance service satisfaction.
• Initiating EOD.

• Managed lobby area and ensured proper delivery of packages.
• Cross selling among the walking customers and follow up.
• Promoting all direct banking channels and ensuring that the customer is utilizing the same.
• Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors.
• Custodian of teller vault and ATM.
• Managing clearing activities, NEFT, RTGS, Salary upload, processing bills.
• Filling the records At EOD.
• Detection of counterfeit currency at branch and checking of instruments under UV lamps as per process and guidelines
• Identifying the high transacting customers and migrating to digital Platform.
• Proper recording of all complaints and resolving the same within the TAT.
• Cross-sold services to walk-in customers and conducted follow-ups to drive engagement.

• Review tax compliance work completed by associates.
• To manage the scheduling of client work to ensure their timely completion.
• To draft correspondences to the relevant authorities.
• Review exemption certificate for sales tax, Registration, Business Licence Renewal, Reverse Audit to ensure the quality.
• To prepare process documents for training the new joiners and providing training to new hires.