SHEENA SAJEEV
Kottayam
Summary
Dynamic Senior Sales Consultant with a proven track record at Premier Honda, excelling in customer relationship management and lead generation. Skilled in sales forecasting and market analysis, I consistently enhance client satisfaction and drive business growth through effective communication and strategic solutions. Recognized for building lasting client relationships and delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Senior Sales Consultant
Premier Honda
Kottayam
01.2017 - Current
- Cultivated customer and community relationships to promote long-term business growth.
- Provided timely feedback on customer service issues or concerns raised by clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built relationships with key clients through regular meetings and follow-up calls.
Deputy Manager of Customer Service
AVG Motors
Kottayam
04.2015 - 01.2017
- Managed daily operations of the customer service department.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Senior Customer Care Executive
AVG Motors
Kottayam
01.2011 - 03.2015
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Consulted with customers regarding needs and addressed concerns.
- Enhanced customer service delivery by implementing feedback received from customer surveys.
Senior Front Office Executive
AVG Motors
Kottayam
08.2007 - 03.2011
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Greeted guests warmly upon arrival at the front desk area.
- Managed customer service inquiries in a timely manner.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
Education
Pre Degree -
Govt College
Kottayam04-1994
High School Diploma -
St Pauls Girls High School
Vettimukal04-1992
Diploma in Short Hand & Type Writing -
Govt Commercial Institute
KottayamSkills
- Customer relationship management
- Managing Client Relations
- Professional marketing techniques
- Lead generation
- Client needs assessment
- Managing Client Relations
- Market analysis
- Customer service
- Effective communication
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Accomplishments
- Thozhil Srestha Award (Best in Sales Person in Kerala, Ministry of Labour Department Kerala (2022)
- Amaze Highest Retail Contest Rank 2 in South India (2024)
- SC Contest Highest Retail Group 3 Champion South India (2024)
- HSQS (Honda Sales Quality Survey) Q1 - Q4 South Zone Winner (2024)
Timeline
Senior Sales Consultant
Premier Honda
01.2017 - Current
Deputy Manager of Customer Service
AVG Motors
04.2015 - 01.2017
Senior Customer Care Executive
AVG Motors
01.2011 - 03.2015
Senior Front Office Executive
AVG Motors
08.2007 - 03.2011
Pre Degree -
Govt College
High School Diploma -
St Pauls Girls High School
Diploma in Short Hand & Type Writing -
Govt Commercial Institute
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