SHEENA SEBASTIAN
Summary
To enhance my working capabilities, professional skills in learning and challenging environment, utilizing my skills and knowledge to the best of my abilities and contribute positively to my company with sheer commitment and determination.
Overview
8
8
years of professional experience
Work History
Application Support Engineer
Trailstone Group
Sligo
06.2022 - Current
- Currently working as an Application Support Engineer with Trailstone Group, which is into trading of renewable energy.
- Handling the company's internal clients, which include the Front office, Middle office, and Back office.
- Majorly working on RDBMS software named OpenLink Endur, which is an ETRM (Energy Trading and Risk Management) solution widely used across all the trading companies. Using Endur for creating trading portfolios, market curves, booking deals, and creating ad hoc queries.
- Being an SME for 4 applications, training team members by providing presentations and creating documentation on Confluence.
- Single-handedly carrying out weekly maintenance outages during night shifts.
Patient Scheduling Representative
RelateCare
Remote
02.2022 - 06.2022
- Worked as a Patient Scheduling Representative in Relatecare on a part-time basis
- Mainly my duties were to do user registration, insurance verification and schedule appointments for patients in the US Cleveland Clinic Hospital
Application Support Engineer
Prime Focus Technologies Pvt. Ltd.
Mumbai
02.2019 - 08.2021
- Worked with Prime Focus Technologies Pvt. Ltd. as an Application Support Engineer, and was on deputation at Disney Star office.
- Handled applications that processed media contents like TV shows, movies, commercials, and promos.
- Monitored the jobs running on Cloud and On Prem.
- Worked as a SPOC from support for different projects.
- Provided weekly report to the Program manager on the ongoing issues.
- Trained end users about the interface and on various modules of the applications
Application Support Executive
Alpha Plus Technologies Pvt. Ltd.
Mumbai
07.2016 - 02.2019
- Worked at Alpha Plus Technologies Pvt. Ltd. as an Application Support Executive.
- Handled applications that are built in .NET framework and used across 50+ banks.
- Generated banking compliance certification and monitoring records in the application using SQL queries on a monthly, quarterly, and yearly basis.
- Performed activities like deployment, testing, and monitoring the applications.
- Provided functional and technical support to clients via phone, email, remote sessions, and client visits for the issues raised.
- Trained end users and freshers/juniors on the usage of the application.
- Performed health check-ups of application and its environment based on set parameters.
- Conducted meetings with clients to discuss any change requests or the issues faced in the application
Education
MSc - Computing in Cloud Technologies
Atlantic Technological University
10-2022
Bachelor's - Computer Engineering
Xavier Institute of Engineering
05.2016
Skills
- Web Servers: Microsoft IIS Web Server, Jboss Application Server
- Database: SQL, MySQL, OpenLink Endur
- Scripting Languages: Bash, Python
- API Tools: Fiddler, Postman, Elasticsearch, Swagger UI
- Cloud Platforms: AWS, Microsoft Azure, GCP, Alibaba Cloud
- Virtualization Platforms: CentOS, Ubuntu, VMware Workstation 16 Pro
- Monitoring Tools: Kibana, SolarWinds, Splunk, Grafana
- File Transfer Applications: Aspera Console, Aspera Enterprise, Filezilla, WinSCP
- Ticketing Tools: Freshdesk Ticketing Tool, Open-Source Ticket Request System (OTRS), Jira
Recognition
Excelsior Extra Punch Award (2020-2021): Recognition from Product Implementation team for exhibiting customer handling skills while ensuring zero escalations.
Timeline
Application Support Engineer
Trailstone Group
06.2022 - Current
Patient Scheduling Representative
RelateCare
02.2022 - 06.2022
Application Support Engineer
Prime Focus Technologies Pvt. Ltd.
02.2019 - 08.2021
Application Support Executive
Alpha Plus Technologies Pvt. Ltd.
07.2016 - 02.2019
MSc - Computing in Cloud Technologies
Atlantic Technological University
Bachelor's - Computer Engineering
Xavier Institute of Engineering
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