Sheenu Nigam
Noida
Summary
Dedicated and results-driven TechOps Engineer with 1 year of experience in production support, system monitoring, and infrastructure maintenance. Skilled in Grafana dashboard creation and monitoring, troubleshooting production issues, Shell scripting, Wireshark for network analysis, MySQL database management, and Remote Desktop Server maintenance. Experienced in monitoring system performance, diagnosing technical issues, and collaborating with cross-functional teams to ensure high system availability and operational efficiency. Committed to continuous learning and delivering reliable, scalable, and efficient technology solutions.
Overview
1
1
year of professional experience
Work History
TechOps/Software Engineer
Paytm
06.2025 - Current
- Monitored production applications and infrastructure using Grafana dashboards, ensuring high system availability and proactive performance monitoring.
- Administered and supported Linux servers, performing routine health checks, log analysis, process monitoring, and basic system maintenance.
- Diagnosed and resolved production incidents by troubleshooting application, Linux server, network, and infrastructure issues while meeting SLA targets.
- Developed and maintained Shell scripts to automate operational tasks, reducing manual effort and improving system efficiency.
- Performed network troubleshooting using Wireshark to analyze traffic, identify connectivity issues, and support root cause analysis.
- Executed MySQL queries for data validation, troubleshooting, and database health monitoring to support production environments.
- Maintained Remote Desktop Servers, including user access management, server health monitoring, and routine maintenance activities.
- Monitored system logs, CPU, memory, disk utilization, and service availability on Linux servers to proactively identify and resolve performance issues.
- Documented incidents, troubleshooting steps, and standard operating procedures (SOPs) to improve operational efficiency and knowledge sharing.
TechOps Engineer Intership
Paytm
06.2025 - 12.2025
- Duration: 6 Months (June, 2025 to Dec, 2025)
Education
Master of Computer Applications - undefined
G.L Bajaj Institute of Technology & Management
01-2025
Bachelor of Computer Applications - undefined
Dr. Ram Manohar Lohia - Awadh University
01-2022
Skills
- Production Support & Incident Management
- Grafana Dashboard Monitoring
- Incident Management & Jira
- Shell Scripting (Bash)
- MySQL Database Management
- Log Analysis & Root Cause Analysis
- Issue Resolutions & Escalation Management
- Wireshark network Analysis
Disclaimer
I hereby declare that all the details furnished here are true to the best of my knowledge and belief. Noida Sheenu Nigam
Timeline
TechOps/Software Engineer
Paytm
06.2025 - Current
TechOps Engineer Intership
Paytm
06.2025 - 12.2025
Master of Computer Applications - undefined
G.L Bajaj Institute of Technology & Management
Bachelor of Computer Applications - undefined
Dr. Ram Manohar Lohia - Awadh University