Sheetal Shetty
Mysore
Summary
- Pega CSSA-certified professional with 11+ years of experience delivering enterprise applications across Healthcare, Banking, Financial Services, and HR domains.
- Specialized in Pega CLM KYC Framework with hands-on experience in solution design, workflow configuration, and framework customization.
- Currently working as a Lead Consultant managing a development team and driving technical discussions with business stakeholders.
- Experienced in preparing Low-Level Designs (LLDs), configuring KYC Types, and implementing scalable solutions aligned with CLM architecture.
- Strong track record of mentoring teams and ensuring high-quality, timely delivery of enterprise applications.
Overview
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Lead Consultant
Bluerose Technologies
11.2024 - Current
- Led the design and development of Pega-based healthcare solutions for Molina Healthcare, delivering scalable applications while collaborating with cross-functional teams in an Agile environment.
- Leverage extensive experience in the healthcare domain to implement business-critical workflows, optimize case management, and ensure compliance with enterprise standards and best practices.
- Conduct technical design reviews and code reviews, ensuring high-quality, maintainable solutions aligned with Pega guardrails, performance standards, and architectural guidelines.
- Design and develop reusable framework components and diagnostic utilities, mentor development teams, and drive continuous improvements in application quality, performance, and supportability.
- Leading a team delivering Customer Lifecycle Management (CLM) and KYC solutions for banking compliance processes.
- Preparing detailed Low-Level Designs (LLDs) and defining implementation strategies aligned with CLM architecture.
- Collaborated with business stakeholders to identify requirements and developed scalable Pega solutions.
- Customizing out-of-the-box CLM components while maintaining upgrade-safe design principles.
- Integrating third-party verification systems and services through REST APIs.
- Mentored team members and reviewed development work to ensure adherence to guardrails and coding best practices.
- ASB Bank – CLM KYC Implementation
Senior Application Engineer
Pegasystems
11.2022 - 11.2024
- Developed Common Data model for constellation applications to enhance data integration.
- Implemented migration tool for seamless application transition from UI kit to constellation.
- Worked on implementation of migration tool for application migration from UI kit to constellation.
- Designed logical data model for efficient transition from UI kit to constellation.
- Worked on localization in constellation applications.
- Support given to applications that are extended or built on Common Data model.
- Developed and maintained Common Data Model (CDM) for application integration.
Project Manager
JP Morgan Chase
04.2021 - 11.2022
- Implemented DocuSign integration in Pega workflows, enhancing secure digital document processing.
- Worked on technical design and stakeholder alignment.
- Aligned technical design with stakeholder requirements to ensure project objectives were met.
- Executed integration of DocuSign into Pega workflows for enhanced document security.
Senior Software Engineer
Accenture
08.2015 - 03.2021
- Designed and developed applications using Pega PRPC for banking and HR domains, leveraging 5+ years of expertise.
- Developed and deployed enterprise applications for ANZ and UBS, managing entire development lifecycle from analysis to deployment.
- Developed scalable software solutions for diverse client needs.
- Led cross-functional teams to enhance software development processes.
- Mentored junior engineers on coding best practices and methodologies.
Education
B.E - CSE
The National Institute of Engineering
Mysore12th -
Jnanasarovara International Residential School
Mysore 06.2009 - 05.2011
10th -
Jnanasarovara International Residential School
Mysore 06.2008 - 05.2009
Skills
- Pega: PRPC, BPM, Case Management, CLM KYC
- Frameworks: CLM KYC Framework, CDM, Constellation
- Pega development
- Agile methodologies
- Customer lifecycle management
- Integration: REST APIs, DocuSign
- Concepts: Low-Level Design (LLD), Workflow Design, Agile Delivery
Projects
- Molina Healthcare - UM Application
- ASB Bank - CLM KYC Customer Review
- ANZ Bank (Australia) - Energy (Trading Account Origination System), RLM (Retail Lending Manager for individual loans), SBOS (Small Business Origination System – ACE Award-winning team).
- Built workflows for account origination, lending, and credit assessment systems.
- UBS (Switzerland)- ERP (Employee Relations Portal):Developed HR grievance and employee case management system, GETSET (Joiner, Mover, Leaver):, Built onboarding, employee movement, and offboarding workflows.
- Received client appreciation for Business Intelligence Exchange implementation.
- Handled requirement analysis, development, and production deployment of ASAP (Archival & Purge System):, Led end-to-end development and deployment, Designed data archival (PDF generation) and purge mechanisms, Successfully implemented archival/purge solution for the first time in UBS Pega ecosystem.
Certification
- Pega Certified System Architect (CSA)
- Pega Certified Senior System Architect (CSSA)
Accomplishments
- Awarded ACE Award for Team
- Pat on the Back.
- Got recognition from the offshore Project Manager in Accenture.
- Got Appreciation from the Client and Business for implementation of BIX Extract and Archival and Purge for all the applications in the Project.
- Implemented DocuSign Integration for the first time in PEGA in the current organisation.
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Kannada
Proficient
C2
Timeline
Lead Consultant
Bluerose Technologies
11.2024 - Current
Senior Application Engineer
Pegasystems
11.2022 - 11.2024
Project Manager
JP Morgan Chase
04.2021 - 11.2022
Senior Software Engineer
Accenture
08.2015 - 03.2021
12th -
Jnanasarovara International Residential School
06.2009 - 05.2011
10th -
Jnanasarovara International Residential School
06.2008 - 05.2009
B.E - CSE
The National Institute of Engineering