Sheetal Singh
Pune
Summary
Diligent service desk tech with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Support
Compucom INDIA SYSTEM PVT LTD
Pune
10.2021 - Current
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Assigned and designated job territories to customer care staff according to performance and history.
Education
BBA - International Business
Sinhagad College of Management
Pune 06.2018 - 05.2021
12TH CBSE - Commerce
Loyola Convent School
Ranchi 06.2017 - 05.2018
10th - CBSE
Loyola Convent School
Ranchi 03.2015 - 05.2016
Skills
Customer support
undefinedHobbies & Interests
Learning different skills
Socially active
Painting
Sketching
Playing Guitar
Certification
HTML, CSS, PYTHON, SQL, MANUAL TESTING
Hobbies and Interests
Learning different skills
Socially active
Painting
Sketching
Playing guitar
Timeline
Customer Support
Compucom INDIA SYSTEM PVT LTD
10.2021 - Current
HTML, CSS, PYTHON, SQL, MANUAL TESTING
03-2021
BBA - International Business
Sinhagad College of Management
06.2018 - 05.2021
12TH CBSE - Commerce
Loyola Convent School
06.2017 - 05.2018
10th - CBSE
Loyola Convent School
03.2015 - 05.2016
Similar Profiles
Tushar BakaneTushar Bakane
Service Desk Engineer- L1 at CompuCom CSI System IND PVT LTD- Eon IT Park-Kharadi, PUNEService Desk Engineer- L1 at CompuCom CSI System IND PVT LTD- Eon IT Park-Kharadi, PUNE
Aman MoreAman More
Service Desk Tech 1 Engineer at Compucom-CSI Systems India Pvt. LtdService Desk Tech 1 Engineer at Compucom-CSI Systems India Pvt. Ltd
Arpit YeoleArpit Yeole
Service Desk Tech I at Compucom CSI India Pvt. LtdService Desk Tech I at Compucom CSI India Pvt. Ltd
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited
PRASAD JAHAGIRDARPRASAD JAHAGIRDAR
Co-founder and Director at Schego Solutions Private LimitedCo-founder and Director at Schego Solutions Private Limited