Sheetal Thakur
Manager - Infrastructure, Facilities, Administration & Operations
Mumbai,MH
Summary
Strategic and results-driven Facility Management & Administration professional with 24+ years of experience in Integrated Facility Management, Infrastructure Operations, Administration, Vendor Management, Hospitality, Events, Audits, and Multi-site Facility Operations. Expertise in end-to-end facility operations, vendor governance, budgeting, cost optimization, compliance, risk management, preventive maintenance, and operational excellence. Proven ability to lead cross-functional teams, manage complex facilities, drive process improvements, enhance service standards, and ensure safe, compliant, and customer-centric workplace environments through proactive planning and effective stakeholder management.
Overview
3
3
Languages
3
3
Certifications
26
26
years of professional experience
Work History
Infrastructure Manager
Aspire IITB Research Park Foundation
06.2025 - Current
- Infrastructure & Facility Management
- Vendor & Contract Management
- Security Operations & Risk Management
- Housekeeping, Soft Services & Building Maintenance
- AMC, Preventive Maintenance & Asset Coordination
- Audits, Compliance, Fire Safety & Emergency Response
- Project Coordination, Procurement & Vendor Execution
- Team Leadership, Manpower Planning & Stakeholder Management
- Event, VIP Visit & Operational Support Management
- MIS Reporting, Documentation & Performance Monitoring
- Proven expertise in operational excellence, cost optimization, safety compliance, preventive maintenance, complaint resolution, and seamless facility operations across multi-site environments.
Manager
CBRE South Asia Private Limited
Mumbai, Maharashtra
09.2009 - 10.2023
- 24+ years of experience in Facility Management, Infrastructure Operations, Administration, and Multi-site Facility Operations.
- Expertise in Vendor Negotiation, Operations, Audits & Compliance, Budgeting, Project Planning, and People Management.
- Proven ability to manage large-scale and multi-site facilities with a strong focus on cost optimization, safety, service delivery, and operational excellence.
- Skilled in Hospitality, Event, Transition, Cafeteria, Pest Control, Lease, and Data Management.
- Strong experience in preventive maintenance, inspections, work permits, testing, contractor management, HSE implementation, and team training.
- Proficient in financial forecasting, budgeting, MIS reporting, process standardization, and stakeholder communication.
- 14 years with CBRE, contributing to major corporate facility operations and strategic initiatives.
- Worked on ABG Workspaces – Kumar Mangalam Birla’s Formula 1 Project, supporting coordination, MIS automation, and process improvement initiatives.
- Recognized for a proactive, adaptable, and results-driven approach in handling complex and challenging operational assignments.
Regional Coordinator (Pan India)
Sodexo India Pvt Ltd
02.2007 - 08.2009
- Formulated strategic and operational objectives aligned with organizational goals.
- Improved operational management systems, processes, and best practices to enhance efficiency and productivity.
- Ensured all operations were carried out in an appropriate, compliant, and cost-effective manner.
- Ensured organizational processes complied with legal, statutory, and company standards.
- Examined financial and operational data to identify opportunities for improving profitability and operational performance.
- Managed budgets, forecasts, and expense tracking to ensure effective financial control.
- Performed quality checks and monitored operational KPIs to maintain service and performance standards.
- Recruited, trained, mentored, and supervised staff to build a high-performing and accountable workforce.
- Identified and implemented initiatives to improve customer service quality and stakeholder satisfaction.
- Maintained positive relationships with travel vendors and service providers, including airlines, hotels, transport agencies, and car rental partners.
- Planned and coordinated travel arrangements, including flights, accommodation, transportation, and business itineraries.
- Managed and processed travel-related documentation, including payments, itineraries, visas, medical documents, and other compliance-related forms.
- Resolved travel-related issues and escalations in a timely and efficient manner.
- Arranged travel and accommodation for business visitors, management teams, and employees.
- Prepared travel budgets, expense reports, and travel spend analysis to support cost optimization and reporting requirements.
- Developed and maintained an efficient filing and document management system for operational and administrative records.
- Managed schedules, calendars, deadlines, meetings, and corporate events to ensure smooth coordination of activities.
- Answered, screened, and directed phone calls, emails, and official correspondence professionally and efficiently.
- Communicated and implemented company policies, procedures, and administrative guidelines effectively across teams.
- Maintained office systems, internal databases, records, and administrative documentation.
- Coordinated and oversaw all office administration activities to ensure smooth day-to-day operations.
- Prepared and reviewed operational, administrative, and management reports, including spreadsheets, presentations, and correspondence.
- Supervised support staff and delegated responsibilities effectively to streamline operations and improve productivity.
- Monitored budget utilization and operational expenses while supporting the overall budget planning process.
- Coordinated with internal departments, vendors, contractors, and external stakeholders to ensure effective communication and operational alignment.
- Assisted in hiring, onboarding, training, and performance coordination of administrative and operational staff.
- Managed administrative and operational process improvements to enhance efficiency, compliance, and service delivery.
Administration In-charge (Pan India)
Fame Adlabs
02.2003 - 02.2007
- Managed multi-site theatre operations, ensuring seamless service delivery, safety, and customer satisfaction.
- Led front-office, housekeeping, security, technical, and support teams with effective manpower planning and roster management.
- Managed revenue, cash reconciliation, MIS, inventory, procurement, and vendor performance.
- Coordinated events, premieres, corporate bookings, promotions, and VIP activities.
- Handled customer complaints, escalations, and service recovery to enhance guest experience.
- Ensured facility maintenance, AMC, SOPs, audits, HSE, emergency response, and statutory compliance.
- Coordinated with regional/corporate teams, mall management, vendors, contractors, and authorities.
- Drove cost optimization, resource efficiency, operational improvements, and business continuity across multiple locations.
Team Leader
Wings Brand Activations (I) Pvt. Ltd
11.2000 - 01.2003
- Led and motivated a team of 60–70 sales executives to achieve State Bank of India Credit Card sales targets through Open Market and Point-of-Sale (POS) channels.
- Managed the overall operations and performance of the sales team, ensuring effective execution of sales strategies and daily business activities.
- Provided coaching, mentoring, and performance guidance to enhance team productivity, sales skills, and customer engagement.
- Monitored sales performance, target achievement, attendance, and field activities to ensure operational efficiency and accountability.
- Ensured the health, safety, welfare, and well-being of team members, promoting a positive and productive work environment.
- Delivered accurate and comprehensive product information regarding credit card features, benefits, eligibility, charges, and terms to prospective customers.
- Built and maintained strong business relationships with key retail stores, malls, and channel partners to improve market presence and generate sales opportunities.
- Supported the implementation of sales initiatives, promotional campaigns, and customer acquisition activities to drive business growth and improve conversion rates.
Education
MBA -
ISBM Mumbai
Mumbai07-2020
DBM -
ISBM Mumbai
Mumbai07-2018
H.S.C. (12 Grade) - undefined
Swami Vivekanand College
Mumbai06-2010
S.S.C. (10 Grade) - undefined
Abhinav Vidya Mandir
Maharashtra03-2001
Skills
Project Management
Vendor Management
Budgeting
Compliance Management
Preventive maintenance planning
People Management
Security Management
Contractor coordination
Work order management
Space planning
Accomplishments
- Successfully implemented an efficient automated tool for FM MIS within the allocated resources, simplifying the data collection process considerably.
- Led the prestigious Chairman's (Kumar Mangalam Birla) Formula1 project for ABG Workspaces, invoking beneficial internal communications and synergies.
Certification
First Aid Training from St.John Ambulance (India) Indian Red Cross Society
Interests
Cooking, Watching Movies, Shopping
Timeline
Infrastructure Manager
Aspire IITB Research Park Foundation
06.2025 - Current
Manager
CBRE South Asia Private Limited
09.2009 - 10.2023
Regional Coordinator (Pan India)
Sodexo India Pvt Ltd
02.2007 - 08.2009
Administration In-charge (Pan India)
Fame Adlabs
02.2003 - 02.2007
Team Leader
Wings Brand Activations (I) Pvt. Ltd
11.2000 - 01.2003
S.S.C. (10 Grade) - undefined
Abhinav Vidya Mandir
H.S.C. (12 Grade) - undefined
Swami Vivekanand College
MBA -
ISBM Mumbai
DBM -
ISBM Mumbai