Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheetal Sachin Torne

Mumbai

Summary

Experienced Market Researcher and dedicated Data Analyst with several years of experience in Market Research, Data Mining, Lead Generation and identifying efficiencies and problem areas within data streams, while communicating needs for projects. Adept at receiving and monitoring data from multiple data streams and Excel data sources. Bringing forth the ability to synthesize quantitative information and interact effectively with colleagues and clients. Proven track record of generating summary documents for senior management for monthly and quarterly audit and compliance reporting.

Overview

17
17
years of professional experience

Work History

Lead Generation & Data Specialist

.Efficiently
Remote
01.2025 - Current

Lead Sourcing & Data Mining

Proactively source and research potential leads from diverse online sources.
Conduct data mining to extract, clean, and organize relevant information.
Ensure data accuracy and alignment with company criteria.
Lead Qualification & Data Entry

Assess lead quality and suitability.
Accurately enter lead details into the company database.
Maintain data integrity and accuracy through quality control measures.
Database Maintenance

Customer Claim Auditor for Scandinavian Airlines

Sutherland Global Services
Remote
11.2023 - 01.2025

Handling customer's claim and expenses in the case of flight delay and cancellation. If the flight disruption caused due to and non extra ordinary reason then processing the claim and extra expenses amount in EUR as per distance and delay time.

Senior Data Mining & Research Specialist

Information Security Media Group (ISMG)
Mumbai
07.2022 - 04.2023

LinkedIn Research & Handling database tools.Generating data from internet research for Conferences, Events & Exhibitions. Managing thousands of data using MS Excel including Quality Check. Searching information using Internet (Mainly the Executive details of companies which are based Nationally & Internationally. Data Mining, formatting, manipulation and data hygiene.

Tools knowledge Salesforce, LinkedIn Sales Navigator, Marketo , Appollo, Lusha, Zoominfo, Hoovers).

Career Break

Full Time Parenting
Mumbai
11.2018 - 04.2022

Senior Researcher

Datamatics Global Services Limited
Remote
11.2017 - 10.2018

List Building, Manipulating, cleansing & processing data using Excel. Responsible for extracting and validation of client data. Lead Generation, Data Mining through internet research (LinkedIn, Data.com, and ZoomInfo, Hoovers, Sales Navigator).

Market Research Analyst

Vinayak Ingredients India Pvt Ltd
Mumbai
01.2016 - 10.2017

Market Research Analyst (Research for Poultry and Feed Industry). Searching End Users, Distributors & Consultant. Competitor Analysis for better understanding of the management. Regional Analysis, Industry Analysis and Trend analysis which was used by the sales team.

Sr. Data Analyst - Business Development

eClerx Services Ltd
Mumbai
01.2011 - 11.2014

Worked as primary and secondary market research analyst. Manipulating, cleansing & processing data using Excel. Responsible for loading, extracting and validation of client data. Responsible for Lead Generation/Data Mining through internet research (Primary Research & Secondary Research) & from various networking sites such as LinkedIn, Sales Navigator, Data.com, ZoomInfo, Hoovers. Responsible for Market Research, Email Marketing, Social Media Lead Generation & Prospecting for US/Europe/Asian Markets. Collect and analyse data as per the process requirement.

Customer Service Associate

WNS Global Services
Mumbai
06.2008 - 05.2010

Auditing of tickets (issued by travel agent) for airlines on GDS such as Amadeus, Sabre, ATPCo which includes Checking of airline fares and rules on GDS to ensure that the agent has issued a ticket correctly complying all the rules.

If the agent has issued the ticket incorrectly then calculate the fare (which meets all the rules) and bill him for the correct fare. Worked for airlines such as American Airline, United Airline, Singapore Airline.

Education

Bachelor Of Commerce - Accounting And Finance

University Of Mumbai
Mumbai
05-2007

Skills

  • Market research and trends
  • Quality lead generation
  • Qualifying and prospecting leads
  • Web analytics
  • Data mining
  • Lead generation
  • Expertise in Excel
  • Power BI Knowledge

Languages

English
First Language

Timeline

Lead Generation & Data Specialist

.Efficiently
01.2025 - Current

Customer Claim Auditor for Scandinavian Airlines

Sutherland Global Services
11.2023 - 01.2025

Senior Data Mining & Research Specialist

Information Security Media Group (ISMG)
07.2022 - 04.2023

Career Break

Full Time Parenting
11.2018 - 04.2022

Senior Researcher

Datamatics Global Services Limited
11.2017 - 10.2018

Market Research Analyst

Vinayak Ingredients India Pvt Ltd
01.2016 - 10.2017

Sr. Data Analyst - Business Development

eClerx Services Ltd
01.2011 - 11.2014

Customer Service Associate

WNS Global Services
06.2008 - 05.2010

Bachelor Of Commerce - Accounting And Finance

University Of Mumbai
Sheetal Sachin Torne