Sheethal Sasidharan

• As an Incident Manager, I have gained expertise in efficiently handling and resolving critical situations within the IT domain.

PROJECT DESCRIPTION: ABB Group is a power and automation company based in Zurich, Switzerland. It is one of the world's largest engineering multinationals with operations in around 100 countries. The company has five divisions: Power Products, Power Systems, Discrete Automation & Motion, Low Voltage Products and Process Automation

Responsibilities

• Supported 15+ Finance applications of client which is internal and external in L2,L3 and Ops Level.

• Handled Finance application team as Team Lead.

• Taken responsibility of lead activities and helped team members to achieve goals

• Have good experience in Servicenow for working with incident management and service request fulfillment

• Produced quality standards, checklists, report templates, and processes.
• Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Partnered with project team members to identify and quickly address problems.

Skills used: Service Now ,Incident management,NPS, PowerBI ,ITIL

• As Senior Project Engineer, I have learned various skills and experiences related to incident response coordination, communication, prioritization, root cause analysis, documentation, continuous improvement, training and awareness, resource management, post-incident review, and adherence to policies.

PROJECT DESCRIPTION: NOKIA is a communications and information technology company that operates in the areas of network infrastructure and advanced technologies.

Responsibilities:

• Supported Mainframe and Java based applications
• Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
• Created engineering documentation for manufacturing processes, equipment specifications and change notices.
• Performed root cause analysis and implemented corrective actions.
• Determined root causes of failures and recommended changes in designs, tolerances or processing methods.

Skills used: ServiceNow,Coverity,ITIL