Shefali
Jamshedpur
Summary
Detail-oriented professional with expertise in customer service and human resources, proficient in managing email-based inquiries with a focus on efficiency. As an HR Executive, demonstrates strong capabilities in sourcing and recruiting talent through diverse job portals while optimizing hiring processes. Core competencies include exceptional communication, problem-solving, and organizational skills aimed at delivering outstanding service. Seeking to contribute to a dynamic role that enhances customer support and talent acquisition efforts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Stream Digital Pvt Ltd
Jamshedpur Jharkhand
12.2024 - 04.2025
- Employed several job portals to source and select candidates for a variety of roles.
- Selected potential hires for further consideration.
- Arranged interview schedules for potential hires.
- Implemented training schedules for newly hired employees.
Customer Care Executive
Stream Digital Pvt Ltd
Jamshedpur Jharkhand
08.2024 - 11.2024
- Stream operates in partnership with Bajaj Finserv.
- Resolved customer issues promptly by transferring them to relevant divisions within allotted timeframes.
- Communicated effectively to resolve customer issues.
- Collaborated with technical support team to address product issues.
Student Engagement Associate
DRISHTI IAS
Delhi
05.2024 - 08.2024
- Resolved the student queries over the email as well as through the chat
Sales Associate
Pratik's cocoa lane pvt Ltd
Jamshedpur Jharkhand
08.2023 - 08.2023
- Company Overview: India's first handmade chocolate fair
- India's first handmade chocolate fair
Social Media Marketing Intern
Teckat services pvt Ltd
Jamshedpur Jharkhand
06.2023 - 07.2023
- Handled various functions of social media management.
- Acquired knowledge of Google Ads tools.
- Developed proficiency in Facebook Ads.
Sales operations
Digital Jockey Pvt Ltd
- I used to pitch the consumer for the different kinds of products and service through tele-sales
Education
MBA - Human Resources Development
Chandigarh University
Mohali Punjab01-2027
B.B.A/ B.M.S -
Arka Jain University
Jamshedpur, INDIA12.2024
12th - English
Kasidih High School
Jamshedpur03-2021
10th - English
Kasidih High School
jasmshedpur03-2019
Skills
- Excellent communication
- Customer satisfaction surveys
- Microsoft office expertise
- Problem-solving aptitude
- Verbal and written communication
- Teamwork and collaboration
- Customer relations
- Self motivation
- Work prioritization
- Employee training
- Recruitment strategies
Projects
Social Media Marketing Strategy, 91 Days, Project focused on social media app marketing strategy, especially for Instagram. India's First Handcrafted Chocolate Fair, 5 Days, Sales volunteer pitching handcrafted chocolate to customers. Social Media Marketing, 61 Days, Learned to use Google Ads, Facebook Ads, and content writing for Instagram.
Hobbies and Interests
- Creative writing
- Listening to music
- Watching series
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Diploma in Computer Applications
- Value Added Course - Campus to Corporate
- Value added course by Mahindra Pride Classes on employability
Timeline
Customer Care Executive
Stream Digital Pvt Ltd
12.2024 - 04.2025
Customer Care Executive
Stream Digital Pvt Ltd
08.2024 - 11.2024
Student Engagement Associate
DRISHTI IAS
05.2024 - 08.2024
Sales Associate
Pratik's cocoa lane pvt Ltd
08.2023 - 08.2023
Social Media Marketing Intern
Teckat services pvt Ltd
06.2023 - 07.2023
Sales operations
Digital Jockey Pvt Ltd
MBA - Human Resources Development
Chandigarh University
B.B.A/ B.M.S -
Arka Jain University
12th - English
Kasidih High School
10th - English
Kasidih High School