SHEFALI BABBAR

Client: Beazley UK

• Leading the Business Analyst team, driving requirements gathering and facilitating stakeholder discussions.
• Managed end-to-end access management lifecycle for 100+ applications (Tier 1–Tier 3), including user provisioning, modification, and revocation.
• Designed and executed access provisioning workflows, ensuring compliance with organizational policies and regulatory standards.
• Owned user access reconciliation processes, identifying discrepancies and ensuring data integrity across multiple systems.
• Coordinated and executed User Acceptance Testing (UAT), including test planning, defect tracking, and stakeholder sign-offs.
• Conducted periodic and annual audits, ensuring adherence to compliance requirements and successful audit outcomes.

Client: IKEA

• Appointed as a Transformation Track Lead to address and reduce backlog volumes, successfully reducing 600+ pending items by transitioning from a priority-based model to an Agile sprint-driven approach.
• Managed and delivered business requests including weekly and monthly campaign launches for IKEA, ensuring timely execution and stakeholder alignment.
• Supported the launch of new products and implemented customizations on the IKEA platform, enhancing user experience and business outcomes.
• Handled multiple change management requests, ensuring smooth transitions and minimal disruption to operations.
• Managed and resolved incidents (INC tickets), ensuring quick turnaround and adherence to SLA commitments.

Client: McDonald's Europe

• Delivered business analysis support for new product launches, new store openings, and ongoing store operations, ensuring alignment with business goals and smooth execution.
• Gathered and managed requirements for Kiosk and POS (Point of Sale) systems, providing both operational support and functional enhancements.
• Collaborated with stakeholders to translate business needs into clear functional requirements, supporting seamless implementation and issue resolution.

Client: Under Armour

• Coordinated cross-functional teams to achieve incident resolution within SLA timelines, enhancing service reliability.
• Managed major incidents, ensuring timely resolution through continuous monitoring and stakeholder communication to minimize impact on operations.
• Maintained detailed incident documentation and reports, facilitating process improvements and informed decision-making for future responses.
• Supported post-incident reviews (PIRs) by documenting root cause analysis and identifying preventive measures.