Mahalaxmi I Shirawal
Hubbali
Summary
Experienced Cloud Consultant with over 4.6 years of expertise in Azure IaaS & PaaS environments, including hands-on experience in hybrid cloud management, virtual machines, and ARM templates for seamless cloud infrastructure deployment. Proven track record in infrastructure as a service (IaaS), specializing in the deployment and management of virtual machines, storage accounts, and load balancers, along with encryption & key management to enhance system security and ensure compliance with industry standards. Skilled in automation and scripting, leveraging PowerShell and Kusto Query Language (KQL) to streamline infrastructure deployment and automate Azure Resources, driving operational efficiency and reducing manual errors. Expertise in monitoring & optimization, utilizing Azure Monitor, Log Analytics Workspace, and disaster recovery planning to ensure high availability, performance optimization, and business continuity. Strong background in DevOps and ITSM tools such as BMC Remedy and Service Now, improving incident management processes, reducing resolution times, and enhancing customer satisfaction. Comprehensive understanding of operating systems and directory services, including Windows Server Administration, Active Directory, and Microsoft 365 integration, ensuring robust and scalable IT infrastructure. Accomplished in project management, leading cross-functional teams to achieve SLA & KPI targets, managing client relationships, and delivering high-quality service in fast-paced environments. Effective team leader with a demonstrated ability to train, mentor, and manage IT support teams, ensuring continuous improvement and knowledge sharing across the organization. Extensive experience in incident management and root cause analysis, providing end-to-end support, resolving complex technical issues, and maintaining optimal system performance. Strong documentation skills with a focus on developing SOPs, training materials, and technical documentation to support knowledge management and process standardization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
INFOSYS Limited
Hubbali
06.2024 - Current
- Oversaw the creation and management of resources in Azure PaaS, ensuring high availability and performance of deployed applications.
- Identified and mitigated security vulnerabilities using Azure Security Center, enhancing compliance and reducing potential attack vectors.
- Implemented Multi-Factor Authentication (MFA) and configured Azure AD to strengthen access control and protect sensitive data.
- Managed encryption keys and secured sensitive data using Azure Key Vault, minimizing the risk of data breaches.
- Designed and implemented disaster recovery strategies, ensuring business continuity and data integrity.
- Developed and maintained infrastructure as code using PowerShell and ARM templates, streamlining deployments and reducing manual errors.
- Configured and maintained hybrid cloud environments, optimizing connectivity and ensuring seamless integration between on-premises and cloud systems.
- Managed and configured VNETs, VPNs, and NSGs, ensuring secure and efficient network architecture.
Data Engineer
LTIMindtree Limited
Pune
09.2020 - 06.2024
- Leveraged ITSM tools like BMC Remedy and Service Now to streamline incident management, resulting in quicker resolution times and improved client satisfaction.
- Designed, implemented, and maintained ADF pipelines, automating the deployment process and minimizing downtime during releases.
- Conducted performance tuning and scaling activities, ensuring that cloud environments met application demands and user expectations.
- Provided round-the-clock support for Azure infrastructure, resolving critical issues related to virtual machines, storage, and networking.
- Led the migration of on-premises systems to Azure, ensuring smooth transitions with minimal service disruption.
- Managed a 8-member IT support team, ensuring adherence to SLAs and KPIs while fostering a collaborative and efficient work environment.
- Delivered training on Azure services and new technologies, enhancing the technical proficiency of the support team and improving service delivery.
- Configured and maintained virtual networks, subnets, and hybrid cloud setups, optimizing resource utilization and security protocols.
- Acted as the primary point of contact for critical issues, coordinating with clients and internal teams to ensure timely resolution and client satisfaction.
- Managed and maintained IT equipment, including printers, ensuring operational readiness and prompt resolution of hardware issues.
Education
B.Tech - ECE
KLSS Vishwanatharao Deshpande Institute of Technology
01.2019
Skills
- Azure IaaS
- Azure resource management
- Cloud security implementation
- Infrastructure as code
- Disaster recovery planning
- Training delivery
- Innovation management
- Azure PaaS
- Hybrid Cloud Management
- Virtual Machines
- Virtual Machine Scale Sets
- Azure Resource Manager Templates
- Azure Site Recovery
- Azure Active Directory
- Azure Key Vault
- Azure Security Center
- Virtual Networks
- Subnets
- Network Security Groups
- Virtual Private Networks
- Firewalls
- Network Watcher
- Multi-Factor Authentication
- Encryption
- Key Management
- Role-Based Access Control
- Secure Data Management
- PowerShell Scripting
- Infrastructure as Code
- Automation using ARM Templates
- Terraform
- Azure Monitor
- Alerts
- Log Analytics Workspace
- Performance Analysis
- Optimization
- Disaster Recovery Planning
- Capacity Planning
- Backup
- Recovery Strategies
- Windows Server Administration
- Active Directory
- LDAP
- IT Service Management Tools
- BMC Remedy
- ServiceNow
- DevOps Tools
- Jenkins
- Docker
- Kubernetes
- Version Control
- Git
- GitHub
- Configuration Management
- Ansible
- Puppet
- Chef
- Azure Storage
- Blobs
- Files
- Tables
- Queues
- Managed Disks
- Unmanaged Disks
- Backup Solutions
- Snapshot Management
- Incident Management
- Resolution
- Root Cause Analysis
- Technical Documentation
- Reporting
- End-User Support
- Training
- Project Management
- Service Delivery Management
- SLA Management
- KPI Management
- Stakeholder Communication
- Client Coordination
- Team Management
- Technical Training
- Process Training
- Knowledge Management
- Mentoring
- Coaching
- Client Relationship Management
- Client Communication
- Escalation Handling
- Requirement Gathering
- Analysis
- Customer Satisfaction
- Feedback Implementation
- Process Automation
- Process Optimization
- Documentation Development
- SOP Development
- Continuous Improvement
- Technical Consultancy
- Feature Requests
- Feedback Communication
- Risk Assessment
- Mitigation
- Execution
- Critical Incident Management
Certification
- Microsoft Certified Azure Fundamentals, Microsoft, 2024
- Developing Solutions for Microsoft Azure, Microsoft, 2024
- Microsoft Azure Data Fundamentals, Microsoft, 2024
- Data Engineering on Microsoft Azure, Microsoft, 2024
- Microsoft Azure Administrator, Microsoft, 2025
Personal Information
- Date of Birth: 03/06/98
- Gender: Female
- Nationality: Indian
Languages
- English
- Hindi
- Telugu
- Kannada
- Marathi
Technical Skills
Azure IaaS, Azure PaaS, Hybrid Cloud Management, Virtual Machines (VMs) & Virtual Machine Scale Sets (VMSS), Azure Resource Manager (ARM) Templates, Azure Site Recovery, Azure Active Directory (Azure AD), Azure Key Vault, Azure Security Center, Virtual Networks (VNETs) & Subnets, Network Security Groups (NSG), Virtual Private Networks (VPN), Firewalls & Network Watcher, Multi-Factor Authentication (MFA), Encryption & Key Management, Role-Based Access Control (RBAC), Secure Data Management, PowerShell Scripting, Infrastructure as Code (IaC), Automation using ARM Templates and Terraform, Azure Monitor & Alerts, Log Analytics Workspace, Performance Analysis & Optimization, Disaster Recovery Planning, Capacity Planning, Backup & Recovery Strategies, Windows Server Administration, Active Directory & LDAP
Timeline
Senior Associate Consultant
INFOSYS Limited
06.2024 - Current
Data Engineer
LTIMindtree Limited
09.2020 - 06.2024
B.Tech - ECE
KLSS Vishwanatharao Deshpande Institute of Technology