SHEFALI NAIK
Business Support Management
Mumbai,MH
Summary
Dynamic, results-driven professional committed to excellence in the development, execution, and management of analytical methods, ensuring the highest quality of services. Aiming to leverage skills and expertise in a challenging role that fosters professional growth while contributing innovative solutions and resourceful strategies. Dedicated to aligning success with company objectives, fostering a collaborative environment that drives progress and achievement. Eager to embrace opportunities that challenge the status quo and enhance operational effectiveness.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Business Change Management
JP Morgan
01.2024 - 2026
- Led end-to-end management of onboarding, offboarding and ad-hoc access requests across multiple enterprise platforms including RSAM, ServiceNow, IBID, Ariba and other internal systems, ensuring consistent delivery within defined SLAs for CIB stakeholders.
- Provided operational leadership by prioritising workloads, monitoring request pipelines, and driving timely closures through proactive follow-ups, risk-based prioritisation and stakeholder escalations.
- Acted as a subject matter expert (SME) for business change processes, supporting complex cases, resolving high-impact issues and mentoring junior team members.
- Partnered with business, technology and operations teams to deliver strategic change initiatives focused on expanding scope, improving controls, increasing automation and driving operational efficiency.
Project & Program Management Consultant
NTT DATA (Acquired Apisero, Inc. in 2022)
01.2021 - 01.2024
- Reduced project costs through effective resource allocation and budget management.
- Cultivated strong relationships with clients that resulted in repeat engagements for additional projects.
- Performed thorough risk analyses to proactively address potential threats to program success before they became critical issues.
- Developed customized solutions for clients based on their unique needs and industry trends.
Learning and Development Coordinator
NTT DATA (Acquired Apisero, Inc. in 2022)
01.2021 - 01.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Promoted knowledge sharing among employees by creating an internal resource library of best practices, templates, and guidelines.
Front Office Executive
COURTYARD BY MARRIOTT
01.2021 - 01.2021
Front Office Executive
CONRAD
01.2019 - 01.2021
Front Office Associate
Grand Hyatt
01.2017 - 01.2019
Education
Bachelor of Science - Hotel Managment And Tourism
VIVA College
Mumbai, India 04.2001 -
High School Diploma -
R.D. National & W.A. Science College
Mumbai, India 04.2001 -
Holy Family Convent High School
Palghar, India 04.2001 -
Skills
Power BI expertise
Excel proficiency
Support for change initiatives
Employee training
Client relations management
Employee relations management
Strategic issue analysis
Timeline
Business Change Management
JP Morgan
01.2024 - 2026
Project & Program Management Consultant
NTT DATA (Acquired Apisero, Inc. in 2022)
01.2021 - 01.2024
Learning and Development Coordinator
NTT DATA (Acquired Apisero, Inc. in 2022)
01.2021 - 01.2023
Front Office Executive
COURTYARD BY MARRIOTT
01.2021 - 01.2021
Front Office Executive
CONRAD
01.2019 - 01.2021
Front Office Associate
Grand Hyatt
01.2017 - 01.2019
Bachelor of Science - Hotel Managment And Tourism
VIVA College
04.2001 -
High School Diploma -
R.D. National & W.A. Science College
04.2001 -
Holy Family Convent High School
04.2001 -