SHEHNAZ CHOWDHURY

I am working here as a Senior Service Now Developer.

Detailed work experience :

1.I am working here on an ITSM module project.

2.I have worked on Service Catalogue , Flow Designer , Client Script , Script Include , Business Rules.

3.Worked on Integration Hub ETL.

• I have worked here on ITSM & PPM modules & Azure DevOps Integration.
• Worked on the customization & configuration of Projects, Demand & Program modules.
• Worked on Data Segregation with Query Business Rules.
• Worked on the customization of widgets.
• I have worked on ADO (Azure DevOps) Integration.
• It a bi-directional integration with ServiceNow & Azure DevOps platform. This is majorly a manual step process which includes automation as well. We have done some customizations for the automation with the transform maps & scheduled jobs.

• Worked on creation of Catalogue items, Catalogue variables, variable sets, Catalogue UI policy, Catalogue client script.
• Worked on creation of Notifications.
• Worked on business rule, client script & script include.
• Worked in configuration in widgets as per the client requirement in the portal.
• I have worked here as a single Service Now ITBM Developer in the project and also handled the most challenging client.
• I have worked here on the development of Demand Management and Project Portfolio Management (PPM) in ITBM Module.
• Detailed work experience :
• These are the functionalities which I have worked on Demand Management :

• Configuration of the Demand form with UI Policies and on Change Client Scripts.
• Customization with Business Rules.
• Worked on creation of Events and Scheduled Jobs.
• Created Notifications and Notification Email Script.
• Worked on creation of Dialog Boxes with UI Actions and UI Pages.
• Worked on creation of UI Actions and UI Pages.
• Worked on Scoped Application.
• These are the functionalities which I have worked on PPM :
• Configuration of the Project form with UI Policies.
• Worked on the form layout and form design.
• Worked on the module configuration.
• Created UI Actions for copy/duplicate functionalities.

• Worked on Portal creation.
• Worked on creation of Notifications.
• Customization using business rule, client script & script include.
• Worked on Report creation.
• Worked on creation of schedules & schedule entries.
• Worked in configuration in widgets as per the client requirement in the portal.
• Worked on REST Integration, Scripted REST API, Business Rules, Script Includes, UI Policy, Form layout, Form design, Data load.
• Worked on stories related to create TOW (Ticket of Work), create WO (Work Order), notify, sync WO, sync Appointment, TOW Template rules.
• Worked on ST deployment as per the run sheet.
• Analysed and resolved ST and UAT defects.
• Worked on the documentation for SWI.
• Customization using UI Action, Business Rule, Client Script and Script Include.
• Worked on email validation on portal.
• Worked on the creation of events and notifications.
• Worked on the creation of Catalogue Client Script.
• Worked on the creation of variable set and variables (type – macro).
• Worked on Custom Applications & HRSD.
• Worked on Data Policies.

• I have started working here as a ServiceNow Developer in ITSM module.
• Creation and modification of Catalogue items, Catalogue variables, variable sets, user criteria, Catalogue UI policy, Fulfilment Task and Catalogue client script.
• Capturing the modification in update set and moving it from non-production to production environment.
• Working experience on Change request, Enhancements and Stories.
• Customization using Business Rule, Client Script, Script Include and UI Action.
• Creation of various UI Policies and Data Policies.
• Using ACL (Access Control List) for controlling the security mechanism in Service Now.
• Worked on Report Creation and Report Scheduling.
• Creation of Scheduled Jobs with automation 'automatically runs a script of your choosing' and processed the Scheduled Script Execution.
• Run background scripts to rectify some flaws in the system (like scenario: made closed request items inactive which still remained active in the system).
• Creation and modification of SLA Definition as per requirements.
• Worked on table, form, fields, form layout.
• Worked on Inbound Email Actions and creation of Email notifications.
• Creation of Import set tables and Transform maps and handling CI data load.
• Give trainings to internal teams in Service Now modules /new Implementations / special Java class usable in JavaScript like, Glide Record, Glide Aggregate, Glide Form, GlideAjax.