Shahawaz Shaikh
Phagwara
Summary
Dynamic Operational Customer Executive at Teleperformance with a proven track record in problem solving and CRM management. Recognized for enhancing customer experiences and driving revenue growth through strategic solutions. Adept in Autodesk Fusion 360, I thrive in collaborative environments, delivering exceptional results and fostering strong client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operational Customer Executive
Teleperformance
Chandigarh
06.2025 - Current
- Provided customer support for Apple products and services, ensuring quick and accurate issue resolution.
- Managed daily operations, including order processing, service requests, and customer escalations.
- Used multiple CRM and ticketing tools to handle customer queries efficiently.
- Maintained high accuracy in data entry, documentation, and case management.
- Coordinated with internal teams to resolve technical and operational issues.
- Recognized for strong communication skills, process knowledge, and timely issue handling.
Freelancer Mechanical Engineer Expert
Chegg,Inc
Phagwara
10.2023 - 09.2024
- Provided expert solutions and guidance in mechanical engineering topics,enhancing the learning experience for students
- Collaborated with a team to develop high quality instructional content,ensuring accuracy and clarity in problem solving
Business Development Executive
VINTRUS
Bangalore
01.2022 - 01.2023
- My role involved dealing with the customers, especially students, understanding their interests in courses, and providing them with the best solutions and courses offered by our company.
- Delivered exceptional customer support, addressing inquiries and resolving issues promptly to ensure a seamless client experience.
- Actively participated in strategic meetings to identify upsell opportunities, contributing to a growth in revenue from existing accounts.
Participant
ISIEINDIA
Chandigarh
10.2019 - 11.2019
- Designed and converted and fuel operated motorcycle to and E-Bike.
Education
MBA - Operations Management
Master of Business Administration
Phagwara08-2024
Bachelor's Degree - Mechanical Engineering
Lovely Professional University
Phagwara01.2023
PSEB(10+2) - Non-Medical
Sd Model Senior Secondary Public School
Phagwara01.2019
Skills
- Problem solving
- Leadership
- Time Management
- CRM Management
- Autodesk Fusion 360
- Communication Skills
- Strategy development
- Operational support
- MS PowerPoint
- Public relations
- Customer Handling
Certification
- E-Bike Design and Development Workshop, ISIEINDIA, 2019
- Autodesk Fusion 360 CAD/CAM/CAE, Coursera-Autodesk, 2021
Volunteer Experience
- NSS Coordinator, LPU, 2019, Conducted blood donation camps, Shramdaan, Lohri celebration at Home Foundation, Run for Unity, Say No to Plastic Campaign
- Participant, Participated in street acts related to girl education and paper bag promotion.
Hobbies and Interests
- Travelling
- Reading Books
- Outdoor Games
- Sketching
- Surfing the Internet
Projects
Lathe Machines Workshop, 2019, Worked with three teammates to control power usage in lathe machines by installing rack and pinion. Torsion Powered Catapult, 2019, Designed a catapult using a wooden base and slingshot, capable of launching a 1 kg ball up to 50 meters.
Language Proficiencies
- English
- Hindi
- Punjabi
- Bengali
- Arabic
Workshops And Webinars
- Space Robotics, SPACENOVA, Lovely Professional University, 2019
- The Era of Electric Vehicle, RISC, Lovely Professional University, 2019
- Workshop on Self Management Skill, Lovely Professional University, 2020
- Futurebound, AIESEC, India, 2020
Timeline
Operational Customer Executive
Teleperformance
06.2025 - Current
Freelancer Mechanical Engineer Expert
Chegg,Inc
10.2023 - 09.2024
Business Development Executive
VINTRUS
01.2022 - 01.2023
Participant
ISIEINDIA
10.2019 - 11.2019
MBA - Operations Management
Master of Business Administration
Bachelor's Degree - Mechanical Engineering
Lovely Professional University
PSEB(10+2) - Non-Medical
Sd Model Senior Secondary Public School