Sheikh Arshad

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

• Assisting Team Members: Supporting other staff members, helping them solve problems effectively.
• Assisting new team members in understanding their roles and responsibilities.
• Applying best practices for resolving customer queries and ensuring adherence to internal protocols, quality standards, and relevant regulations.
• Ensuring that customers are treated with respect and courtesy at all times.
• Handling difficult customers.
• Daily client interactions.

• Father's Name: Gh Hassan Sheikh
• Mother's Name: Hafiza Begum

I currently work at WNS as a Subject Matter Expert (SME) in the banking sector. My duties include managing and leading training sessions for teams, providing guidance to Operational General Training (OGT) groups, overseeing operations in lending and servicing departments, supervising chat sessions, and offering floor support as needed.

In my previous role, I began as a fresher and worked for Concentrix Gurgaon, India, handling the Amazon retail process (Chat) for North America and the UK.

• Achieved 95% through effectively helping with training new OJT batches to understand process and metrics.
• Supervised team of 45 staff members.
• Best Coach for 2 consecutive years.
• Expert in Handling internal Employee Chats.