Sheikh Hameeda
Customer Success Manager
Summary
Dedicated Customer Champion with 6 years of experience in building and maintaining strong client relationships. Skilled in developing and implementing customer success strategies that drive satisfaction, retention, and growth.
Effective communicator with strong analytical and problem-solving abilities, dedicated to ensuring client success and driving business objectives.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Client Onboarding Specialist
Loop Health
11.2024 - Current
- Led the end-to-end onboarding process for new corporate clients, ensuring a smooth transition from sales to account activation.
- Coordinated with cross-functional teams (Sales, Product, Operations, and Customer Support) to deliver seamless client experiences.
- Managed client data integration, benefits configuration, and system setup within agreed SLAs.
- Continuously gathered client feedback to enhance onboarding workflows, and improve customer satisfaction.
Customer Success Manager
BimaKavach
10.2023 - 10.2024
- Develop and manage client portfolios for Group Insurance
- Deliver customer satisfaction and manage accounts end to end
- Maximized revenue retention by identifying service and utilization trends and developing action plans to address issues.
- Became customers trusted advisor by driving adoption of company products with focus on achieving desired business outcomes.
- Functioned as first point of contact for clients to provide dedicated support and initial troubleshooting and secure onboarding commitments.
- Managed all stages of new client onboarding with meaningful communication to garner all relevant information for required documentation.
Customer Success Specialist
Juno
02.2023 - 08.2023
- Resolving customer queries, recommending solutions, and guiding product users through features and functionalities
- Creating tickets for technical issues and helping the customers with the resolution
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved.
Customer Success Specialist
Plum
03.2022 - 02.2023
- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Address queries regarding the product and service in a timely and accurate way via phone, email, or chat
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering an extraordinary experience.
Senior Sales Specialist
Codeyoung
08.2020 - 02.2022
- Reaching out to potential international clients via calls to establish rapport and provide demo sessions.
- Challenged or utilized rebuttals against objections with views to encourage customers to buy now.
- Assisted in developing sales collateral to promote partnerships by understanding joint solutions' value.
Customer Relationship Specialist
Homelane
04.2018 - 07.2020
- Handled incoming telephone calls promptly to minimize customer waiting times and enhance customer satisfaction ratings.
- Maintained working knowledge of available products and services for enhanced customer service.
- Met demands of high-volume customer enquiries and exceeded performance targets.
Education
Bachelor of Business Administration
Acharya Nagarjuna University
Skills
Customer Relationship Management
Career Overview
An astute learner and responsible individual with over 6 years of experience in Customer Relationship Management. Achieved top performer for the quarter and qualified for a promotion. Achieved 97% retention in the accounts managed. Proficient in MS Word, Excel, and Office.
Certification
Broker Qualified Person (IRDAI)
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Client Onboarding Specialist
Loop Health
11.2024 - Current
Customer Success Manager
BimaKavach
10.2023 - 10.2024
Customer Success Specialist
Juno
02.2023 - 08.2023
Customer Success Specialist
Plum
03.2022 - 02.2023
Senior Sales Specialist
Codeyoung
08.2020 - 02.2022
Customer Relationship Specialist
Homelane
04.2018 - 07.2020
Bachelor of Business Administration
Acharya Nagarjuna University
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