SHEKAR R
BANGALORE
Summary
With a proven track record at Muthoottu Mini Financiers, I excel in driving performance improvement and report preparation, achieving 99% customer satisfaction. Expert in Google Sheets and adept at staffing management, my strategic approach ensures operational excellence and impactful customer engagement.
Overview
15
15
years of professional experience
Work History
Senior Audit Manager
Muthoottu Mini Financiers
BANGALORE
12.2022 - Current
- Trained staff on proper methods for conducting audits.
- Wrote reports, authored papers and organized supporting documentation.
- Ensured that all relevant information was gathered during an audit engagement.
- Travelling Pan India for visiting the Branches and check the purity of Gold.
- Doing Internal Audit by checking the bills of all the expenses of branches.
- checking wheather the staff has made entries on the right head.
- Cross checking the staff activity in the branch in CCTV about the dress code and the behavior with the customer.
- Conducting Surprise Audit when the Suspicious activity is observed in the branch.
- Conducting Exit Audit for the Assistant Manager and above Grade when Resigned.
Operations Executive
Rupeek Fintech Pvt. Ltd.
BANGALORE
03.2020 - 12.2022
- Trained new employees on operational procedures and protocols.
- Delegated work to staff, setting priorities and goals.
- Handling 50 team members of pan india
- Assinging and planning of 100+ releases per day and achieving 99% customer satisfaction.
- Getting Renewal Done of the Customer after the Loan tenure.
- Submitting the renewed pledge card by the field staff within 2 days to the bank and getting the acknowledgment for the same.
- Preparing of Dashboard for the Release done and pledge card submitting and maintain 99% of accuracy.
- Working on Google sheets for the data derived by CRM for the internal purpose of achieving 99% customer satisfaction.
- Talking to customers and convincing for the renewal in their available place and sending the field Executive for the same.
MUTHOOT FINANCE LTD.
Assistant Manger
BANGALORE
01.2016 - 11.2019
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Achieving daily , monthly , and quarterly targets of the branch.
- Always maintaining 100 % Customer satisfaction.
- Third party products like Healthy Insurance , Life Insurance and vehicle insurance target acheving every quater.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved Branch Target by getting deposits from Customer by convincing them and offering them the right scheme as per their Age.
Operational Officer
PANCHAWATI MULTISTATE CO-OPERATIVE CREDIT SOCIETY LTD
BANGALORE
11.2014 - 12.2015
- Created training materials, conducted training sessions and ensured staff were properly trained on new processes or systems implementations.
- Conducted regular performance reviews and provided feedback to staff members.
- Collection Amount from respective agents of customers for the respective products.
- Creation of Fixed Deposits and Recurring Deposits certificate.
Executive
Matrix Business Services India Private LTD
BANGALORE
09.2013 - 11.2014
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Associate in Purchase
TOYOTA KIRLOSKAR MOTOR LTD
BANGALORE
09.2012 - 08.2013
- Worked effectively in team environments to make the workplace more productive.
- Preparation of Purchase order and get it approved by Manager for the further process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Organized backroom areas to maintain a clean and organized work environment.
Process Executive
DEUTSCHE BANK
BANGALORE
08.2009 - 03.2012
- Preparation of softex forms in the software for the companies to get certified by STPI in Electronic City.
- Preparation of annexre for respective invoices given by company.
- Handling 150 invoices per day and preparing softex forms for the same.
Education
Bachelor of Commerce - Commerce
Sri Jagadaguru Renukacharya College, Race Course
Race Course Road Bangalore06-2008
PUC - Commerce
Chamrajpet Pu College, Bangalore..
Chamrajpet Bangalore05-2005
High School Diploma -
Gnana Bodhini High School, Bangalore.
Dubasipalya Kengeri Upnagar Bangalore03-2003
Skills
- MS Office
- Google sheets ( importrange , Sumif , Countif, Vlookup , Pivot Table etc)
- Dashboard Creation
- Pitching Right Product to the Right customer
- Staffing management
- Report preparation
- Performance improvement
Accomplishments
- Was awarded has TOP South Assistant Manger for achieving more number of Life Insurance in the South.
- Best Employee Award in the Rupeek Fintech for 99% Customer Satisfaction for the Renewals and Releases
Languages
English
First Language
Kannada
Intermediate (B1)
B1
Timeline
Senior Audit Manager
Muthoottu Mini Financiers
12.2022 - Current
Operations Executive
Rupeek Fintech Pvt. Ltd.
03.2020 - 12.2022
MUTHOOT FINANCE LTD.
Assistant Manger
01.2016 - 11.2019
Operational Officer
PANCHAWATI MULTISTATE CO-OPERATIVE CREDIT SOCIETY LTD
11.2014 - 12.2015
Executive
Matrix Business Services India Private LTD
09.2013 - 11.2014
Associate in Purchase
TOYOTA KIRLOSKAR MOTOR LTD
09.2012 - 08.2013
Process Executive
DEUTSCHE BANK
08.2009 - 03.2012
Bachelor of Commerce - Commerce
Sri Jagadaguru Renukacharya College, Race Course
PUC - Commerce
Chamrajpet Pu College, Bangalore..
High School Diploma -
Gnana Bodhini High School, Bangalore.
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