Shelli Arvin
Brookville,IN
Summary
Dynamic professional with a strong background in project management and customer relations. Expertise in process improvement and stakeholder communication enhances operational efficiency and project outcomes.
Overview
16
16
years of professional experience
Work History
Project Manager
United Refractories Refsource
Brookville, IN
05.2023 - Current
- Led project planning sessions to define scope, timelines, and deliverables.
- Coordinated cross-functional teams to ensure alignment on project objectives.
- Facilitated regular status meetings to monitor progress and address potential risks for 10-15 active projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager / Sales /Customer Representative
Complete Packaging
Brookville, IN
07.2015 - 04.2023
- Implemented process improvements that enhanced operational efficiency and reduced costs across projects.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Created sales quotes and converted sales orders using internal ordering system typically 40- 60 per week
- Streamlined sales processes for improved efficiency and increased sales volume.
Project Manager
ESL Spectrum
Indianapolis, IN
12.2009 - 07.2015
- Managed 14 Million in budget forecasts and resource allocation to optimize project performance.
- Assisted in stakeholder communication to provide updates on project milestones.
- Monitored compliance with safety standards throughout all phases of project execution.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Monitored project progress, identified risks and took corrective action as needed.
Education
Bachelor of Science - Organizational Leadership / Business Management
University of Indianapolis
Indianapolis, IN05.2009
Skills
- Project planning and development
- Project scheduling
- Microsoft Office Suite
- Customer relations specialist
- Progress reporting
- Inside sales
- Sales transaction management
- Product sales
- Attention to detail
- Administrative support
Timeline
Project Manager
United Refractories Refsource
05.2023 - Current
Project Manager / Sales /Customer Representative
Complete Packaging
07.2015 - 04.2023
Project Manager
ESL Spectrum
12.2009 - 07.2015
Bachelor of Science - Organizational Leadership / Business Management
University of Indianapolis