SHEMIRA NAZAR
THODUPUZHA
Summary
Motivated sales associate with 3 years of experience boosting sales and customer loyalty through individualized service, Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales
Overview
3
3
years of professional experience
1
1
Certification
Work History
Asst. Manager
IDFC First Bharath
Palai
02.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Diploma in Computer Application - Diploma in Computer Application
05.2014
Bachelor of Arts - Economics
06.2012
High School Diploma -
06.2009
Skills
- Cost Reduction
- Operations Management
- Product and Service Knowledge
- Employee Performance Evaluations
- Sales Monitoring
- Recruiting and Interviewing
- Business Development Understanding
- Marketing Tactics
- Sales Growth
- Customer Relations
- Retail Operations
- Retail Operations Management
- Customer Rapport
- Staff Management
- Sales Reporting
- Team Motivation
Affiliations
Providing Tuition classes for high school students
Certification
Have LMV and Two wheeler Lisence
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Asst. Manager - IDFC First Bharath
02.2021 - Current
Infosat College of Computer Science - Diploma in Computer Application, Diploma in Computer Application
St.Joseph College - Bachelor of Arts, Economics
Govt Girls Higher Secondary School - High School Diploma,
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