Shenbagamoorthy V

Delegates daily tasks to team members to optimize team productivity and meet SLA daily

Handled new accounts from initial work review to account set up and funding

Took individual ownership for delivery on cycle time, accuracy and compliance standards on all new business applications as part of a high-performance team of accountable.

Met and exceeded all goals for productivity and accuracy.

Fosters positive employee relationship through communication. Training development coaching & Team huddles.

Developed and implemented team metrics & KPI individual scorecards

Worked with client managers to improve the service for the financial advisors and clients.

Adhere to appropriate and agreed standardized processes and procedures

Cultivated professional relationship with client by asking appropriate questions, identifying needs and providing insightful information.

Communicated client priorities, delivering presence and business objectives.

Acting as first point of escalation for Client service representatives, onshore and offshore management

Ensuring timely resolutions of queries/Clarifications

Review of errors to identify process issues address accordingly.

Hired and retained talented individual producers and developed according to strength

Monthly reconciliation of complex funds on Investment Manager and
Accounting.
Daily reconciliation for cash and Shares position between Investment
Manager and Custody.
Calculation of the Fund’s NAV including working with an external fund
administrator.
Manage daily production of eleven members, staff – ensure the task is
completed correctly and timely manner.
Coaching, developing and mentoring staff including formal objective setting,
performance review and providing ongoing and regular feedback.
New team member on board with effective training plan and ensuring
enough Collaboration between all team members.
Evaluate team members and finalize their performance ratings as per bell
curve appraisal methodology.
Analyze performance and suggest measure for enhancement of individual
talents to meet organizational objectives.
Manage People, Process, and deliver organization expectations and
requirements.
Handling SLAs, meet deliverable quality, and Manage deadline.
Review Weekly and Monthly Key Performance Index.
Handled Client Relations and resolved issues as quickly as possible.
Ensuring that business risks are identified and monitored and adequate
controls are in place to minimize the risk or operational error.
Prepared MIS (Measurement Information System??) report that contains Net
Asset Value and major outlier details if the portfolio variance is more than
(0.10) basis point.

Managed various Client portfolio reconciliations.
Reconciliation of various financial products like Fixed income, derivatives,
and equities.
Cash and Position reconciliation of financial product.
Reconciliation performed custodian against IM statement.
Liaison with various counterparties to resolve exceptions.
Outstanding breaks are sent to the business team on a daily basis.

Investigation of breaks to ensure timely resolution and clearance.
Responded to and dealt with ad-hoc issues and queries.
Handling of New Zealand term deposit reconciliation.
Assisted in updating procedures to ensure accuracy and relevance.
Lead and motivate team to the facilitate achievement of SLA and KPI.
Arrange a meeting and discuss with other business teams to resolve breaks.
Lead the team and tasks assigned to team members.
Processed and product training given to new team members.
Prepared MIS (Measurement Information System??) reports based on
unresolved breaks and the details were sent to all department head.
Client and management-specific above tolerance report on a monthly basis.
Supported the transition of new client and oversees the setup of
reconciliations for new product.

Fullerton India credit company pan India Banking process.
Received GL report is received from Mumbai by mail.
GL contains customer loan EMI collection, part closure, and Foreclosure
entry.
We have to tally with Fic balance and Recon balance. Recon balance means
(Opening balance + Credit – debit).
Uploaded the GL and Statement in the Recon tool.
Handled central banking presentation of PDC and ECS cheque payment
process.
Identified the Credit status for cheque no wise, whether cleared or bounced.
Reconciliation of cash and cheque payment process. At the time of
reconciliation
To validate the customer loan account, deposit date, cheque no, location,
etc.
Matched off the (i.e.) Tally the GL account debit balance with a bank account
Credit balance.
Reversal entry, sweep entry, and transfer entry which is matched off with
bank account debit balance.
Entry to a passed contra GL account. It is used for other than collection GL
account supportive purposes. Every debit has equal to the credit.
Prepared BRS (Bank reconciliation statement) on a daily basis.
Downloaded aging report and user knock-off report send to Manager.
Prepared MIS report and send to top level management.

Bharathi Airtel customer’s cheque payment process for Pan India
Maintained customer’s cheque payment updation report by checking through
POS.
Reconciliation of Customer payment report against Bank file.
Liaison with across all circle business heads for customer payment updation
Handled customer-related queries for payment.

• Handled billing and payment issues following guidelines, resolving disputes properly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided training and support to new associates to help provide high-quality customer service.