Shephalika
Pune
Summary
Dynamic and client-focused Private Banking Relationship Manager with 10 years of experience managing HNI portfolios, enhancing AUM, and delivering personalized wealth advisory across equity, mutual funds, insurance, bonds, and structured products. Known for building trusted client partnerships, driving revenue growth through strategic cross-selling, and ensuring top-tier compliance across KYC/AML, investment documentation, and regulatory audits. Skilled in risk profiling, financial planning, and offering holistic investment guidance aligned with client goals and market trends.
Highly experienced in private banking relationship management with a proven track record in cultivating and maintaining client relationships. Skilled at developing tailored financial strategies to meet unique customer needs while ensuring compliance with regulatory standards. Success in driving business growth through strategic sales initiatives and excellent problem-solving skills, coupled with strong communication abilities. Previous work has resulted in increased client satisfaction rates, improved operational efficiency, and strengthened client loyalty.
Overview
11
11
years of professional experience
Work History
Private Banking Relationship Manager
Deutsche Bank
Pune
04.2019 - Current
- Cultivated and expanded strategic relationships with HNI and senior executive clients by delivering personalized financial guidance, deep-dive portfolio discussions, and end-to-end wealth solutions tailored to evolving financial goals.
- Advised and guided clients on multi-asset investment strategies-including mutual funds, equity products, bonds, structured instruments, insurance, and retirement solutions-ensuring alignment with risk appetite and long-term objectives.
- Accelerated portfolio growth by identifying cross-sell and up-sell opportunities, deepening wallet share, and proactively positioning wealth products based on client needs and market conditions.
- Strengthened client retention by conducting periodic financial reviews, addressing life-stage needs, and offering proactive insights that enhanced portfolio performance and client confidence.
- Streamlined high-value transactions and ensured frictionless execution for priority clients, maintaining precision, accuracy, and responsiveness under tight timelines.
- Reinforced governance and compliance by upholding 100% accuracy across KYC/AML checks, investment documentation, regulatory requirements, and internal audit standards.
- Collaborated with Investment Counsellors, Treasury, Credit, and Product Teams to architect holistic wealth strategies, ensuring clients receive comprehensive and informed financial recommendations.
- Enhanced service delivery models by integrating client feedback, optimizing workflow processes, and elevating overall client satisfaction and NPS outcomes.
- Led and mentored junior RMs and support staff, fostering a culture of client-centricity, operational discipline, and continuous improvement within the relationship management ecosystem.
- Strengthened internal partnerships with HR, Finance, and Compliance to handle sensitive financial matters for senior executives, ensuring confidentiality, accuracy, and seamless service alignment.
Wealth Manager
Globe Capital
Pune
01.2018 - 04.2019
- Managed multi-asset HNI portfolios including equity, mutual funds, ULIPs, PMS, and structured products.
- Delivered 25% YoY AUM growth by implementing disciplined advisory and engagement strategies.
- Conducted risk-profiling and developed customized investment roadmaps aligned with long-term client objectives.
- Achieved improved customer satisfaction using Pareto-based feedback analytics and process enhancement initiatives.
- Led market-insight conversations enabling informed investment decisions and strengthening client trust.
Sr Relationship Manager
ICICI Securities
Pune
07.2015 - 10.2017
- Acquired, serviced, and retained retail and HNI clients by providing end-to-end financial advisory.
- Supported branch operations including compliance checks, KYC validation, clearing processes, and documentation.
- Presented tailored investment solutions by collaborating with internal product specialists.
- Participated in portfolio review discussions strengthening client relationships and increasing NPS scores.
- Achieved recurring revenue and cross-sell targets consistently through structured engagement strategies.
Education
PGDM Finance & Marketing -
IIM Pune
PUNE, INDIAB. Com - ACCOUNTANCY, ADVERTISING, SALES PROMOTION AND SALES MANAGEMENT
St Xavier's College
RANCHI, INDIASkills
- Critical Thinking
- Delivering Quality
- Leadership
- People Management
- Data Analytics
- Decision Making
- Teamwork
Hobbies and Interests
- Photography
- Long Drives
- Exercise
- Reading
- Travelling
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Private Banking Relationship Manager
Deutsche Bank
04.2019 - Current
Wealth Manager
Globe Capital
01.2018 - 04.2019
Sr Relationship Manager
ICICI Securities
07.2015 - 10.2017
PGDM Finance & Marketing -
IIM Pune
B. Com - ACCOUNTANCY, ADVERTISING, SALES PROMOTION AND SALES MANAGEMENT
St Xavier's College