Sherry Vorhees
Indianapolis,IN
Summary
Personal Lines Property Casualty Agent, I Have been in the insurance industry, since 1982.I Have worked in almost every area of the insurance business. I have excellent customer service skills & I enjoy working in a fast paced environment.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Field Operations Associate
Indiana Farm Bureau Ins
09.2019 - 06.2025
- Assist Customers and agents in making changes to their policies, processing payments, upsells, cross selling, answer busy phones. Filed Underwriting and first claims entry.
- Coordinated field operations to ensure compliance with insurance policies and procedures.
- Assisted in training new staff on operational processes and safety protocols.
- Collaborated with cross-functional teams to streamline project workflows and enhance efficiency.
- Supported claims processing by gathering necessary documentation from clients and stakeholders.
Quality Control Specialist
AAA Hoosier Insurance
01.2010 - 01.2019
- Make sure all transaction has been processed correctly, assist agents in getting information entered correctly, order supplies, scan signature pages and make sure all needed documents are received and attached to household.
Customer Service
AAA Hoosier Ins Customer Service
09.2010 - 03.2014
- Assist customers to make payments, quoted, sold, & marketed business for potential clients, cross-sold existing accounts, serviced every area of existing accounts, answered 25-50 calls a day, PC Knowledgeable, Strong Clerical Skills, Field Underwriting
Customer Service Specialist
Liberty Mutual Insurance
01.2002 - 01.2009
- Property Casualty Agent, Help maintain a 12-million-dollar book of business, quoted, sold & marketed business for potential clients, cross-sold accounts, serviced every area of existing accounts, answered 25-50 calls a day, PC. Knowledgeable, Strong Clerical Skills, Field Underwriting, First Claims Reporting
Customer Service Specialist
NBD Insurance
01.1996 - 01.1998
- Property Casualty Agent, answered busy phones, quoted, sold & marketed business. for potential clients, cross-sold existing accounts, serviced every area of existing accounts, answered 25-50 calls a day, PC Knowledgeable, Strong Clerical Skills, Field Underwriting, First Claims reporting.
Personal Lines Underwriter
Continental Insurance
01.1992 - 01.1996
- 1-3-million-dollar book of business, Underwriting all incoming work new & renewal business, endorsements, cancellations, reinstatements, key all endorsements & issue renewals, quoted all lines of business, answered very busy phones in a phone in Customer Service questions/endorsement center, also trained Underwriting Technical Assistants
Office Manager
Office Tinglewoods Inc.
01.1988 - 01.1992
- Answered phones, set up appointments, accounting (payable & receivable) Bookkeeping, filing, typing, calculated taxes for payroll, monthly & quarterly reports, data entry, making federal deposits, & all other general office duties.
Personal Lines Rater
Indiana Insurance Company
01.1986 - 01.1989
- Calculated premiums for all types of personal lines, data entry, filing, answering busy phones contacting agents.
Education
High School -
Arsenal Technical High School
01.1981
Skills
- Scheduling management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Multitasking Abilities
Certification
- Property Casualty Agents License, December 1994
- INS 21, May 1993/ AU 62, December 1994
- CISR January 2005
- Notary License March 2022
Timeline
Field Operations Associate
Indiana Farm Bureau Ins
09.2019 - 06.2025
Customer Service
AAA Hoosier Ins Customer Service
09.2010 - 03.2014
Quality Control Specialist
AAA Hoosier Insurance
01.2010 - 01.2019
Customer Service Specialist
Liberty Mutual Insurance
01.2002 - 01.2009
Customer Service Specialist
NBD Insurance
01.1996 - 01.1998
Personal Lines Underwriter
Continental Insurance
01.1992 - 01.1996
Office Manager
Office Tinglewoods Inc.
01.1988 - 01.1992
Personal Lines Rater
Indiana Insurance Company
01.1986 - 01.1989
High School -
Arsenal Technical High School
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