Sheryl Francis
Pune
Summary
Dynamic professional with extensive experience in Business Administration and Operational Management at HSBC. Proven expertise in data analysis and meeting management, driving efficiency in processes. Adept at spend approvals and application alignment, fostering strong customer relationships. Recognized for achieving one-call resolution in customer service roles, enhancing overall client satisfaction.
Overview
17
17
years of professional experience
Work History
Business Administration & Operational Management
HSBC
Pune
07.2022 - 03.2025
- Managing & Scheduling Design Authority meetings. Working on headcount data for WPB.
- Handling of Third Party Spend Approvals.
- Working with Architects for artefacts requiring Lead Architects approval.
- Managing and aligning of Applications and Application instances.
P. A TO Principal
Mahaveer English Medium School
Pune
05.2018 - 04.2020
- Handled all the work related to Principal office.
- Dealing with Admission process
- Worked on queries related to students and teachers.
- Prepared monthly salary reports of staff and teachers.
Marketing Coordinator
Venky's Livestock
Pune
07.2012 - 05.2015
- Dealt with distributors, suppliers, and manufacturers. Handled clients in regards to payment , receiving material and stocks.
- Prepared GRN's, issuing of payments along with handling office related work such as maintaining monthly attendance, expenses, generating purchase orders.
Sr. Customer Care Executive
AHMSI
Pune
03.2008 - 03.2012
- Worked as a customer service representative for a mortgage process handling inbound and outbound services.
- Majorly focusing on one call resolution along with providing floor support.
Education
Bachelor of Arts - Arts Education
Savitribai Phule Pune University
Pune01-2019
Junior College -
St. Patricks Junior College
PuneSchooling -
National Institute of Open Schooling
PuneSkills
- Agile Scrum
- JIRA
- Confluences
- Functional Testing - Udemy Certification
- Meeting management
- Data analysis
- Spend approvals
- Application alignment
- Report preparation
- Customer relationship management
Languages
English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Business Administration & Operational Management
HSBC
07.2022 - 03.2025
P. A TO Principal
Mahaveer English Medium School
05.2018 - 04.2020
Marketing Coordinator
Venky's Livestock
07.2012 - 05.2015
Sr. Customer Care Executive
AHMSI
03.2008 - 03.2012
Bachelor of Arts - Arts Education
Savitribai Phule Pune University
Junior College -
St. Patricks Junior College
Schooling -
National Institute of Open Schooling
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