SHERYL AGNATHA RAJKUMARI
Process Associate
Chennai
Summary
Accomplished Senior Process Associate offering more than 5 years coordinating the preparation of annual reports. Team-oriented and committed to building strong relationships with internal and external stakeholders and clients. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Process Associate
Hewlett Packard Enterprise
Chennai
11.2017 - 06.2021
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Performed Operations in SAP O2C and SFDC
- Performed actions to create quotes and contracts for new products and services and to modify them for existing products and services
- Analyzed request and raised queries for clarifications to Front-End Sales
- Analyzed, applied, and changed various types of discounts to customer's active formal quotes and renewal quotes
- Performed action of Processing and changing active contracts and renewal quotes respective of its service requests and amendment types
- Sending reports for order booking Won activity, SFDC cases and mails (creation) in daily basis
- Simultaneously working on updating and attachments for proactive renewals
- Worked fully in SAP (SD-Sales and Distribution) Module
- Completed training Module 1 for SAP 4 HANA
- Performed Amendment contracts, quotes and prepaid support agreements as per customer requirement within TAT and with 100% accuracy
- Modified the documents as per the customer specification & re-dropping invoices
- Getting in touch frequently with onshore sales operational team for any sales related clarifications/issues and process improvements
- Ensuring daily Volumes are completed before EOD
- Created Quotes, Contracts in SAP 4 HANA application in training mode
- Created & cancelling invoices for the HP customers of the EMEA regions in SAP.
Document Specialist
RR Donnelley
Chennai
06.2014 - 08.2016
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes
- Built and updated diverse documents, charts, tables and mail merges using various programs.
- Prepared digital files, physical documents and work requests in compliance with company guidelines
- Provided support for document controls and worked with contract documents
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection
- Built and updated diverse documents, charts, tables and mail merges using various programs
- Utilized [Software] to scan and clean up project documents
- Maintained organized and efficient document flows by using excellent planning and multitasking skills
- Manipulated and converted documents to meet needs of individual personnel or projects
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Education
MBA - International Business
Loyola College
Chennai 07.2017 - 05.2019
Bachelor of Arts - Computer Applications
Women's Christian College
CHENNAI 04.2011 - 10.2014
Skills
Project assistance
Accomplishments
- Collaborated with the automation team in the development and testing of Rooster Tool for Germany Process.
- Supervised team of 3 staff members.
- Achieved 100% productivity by completing new business quotes with accuracy and efficiency.
Certification
Microsoft Office Specialist - MS Word
Timeline
Process Associate
Hewlett Packard Enterprise
11.2017 - 06.2021
Microsoft Office Specialist - MS Word
08-2017
MBA - International Business
Loyola College
07.2017 - 05.2019
Document Specialist
RR Donnelley
06.2014 - 08.2016
Bachelor of Arts - Computer Applications
Women's Christian College
04.2011 - 10.2014
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