Shewanka Jain
Mumbai
Summary
Dynamic Program Delivery Manager with a proven track record at Tech Mahindra Ltd, excelling in program and portfolio management. Expert in RFP and SOW processes, driving revenue generation and margin improvement. Recognized for outstanding contributions, demonstrating strong stakeholder management and strategic initiative implementation skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Delivery Manager
Tech Mahindra Ltd
Mumbai
10.2023 - Current
- Drove key technology initiatives in collaboration with clients, enhancing project delivery outcomes.
- Managed and built teams with diverse skillsets. Senior Executive Stakeholder Management.
- Oversaw project financials, ensuring alignment with budgetary goals and margin improvement strategies.
- Executed sales opportunities through RFP management, SOW creation, and pricing analysis.
- Administered a portfolio valued at $3M annually for an Australian client (Sell-To) alongwith driving joint go-to-market initiatives (Sell-With)
- Led application development and testing processes to ensure quality and functionality.
- Received Guru Award, Digital Warrior Award, and Special Award for outstanding contributions.
Program Delivery Manager
Dell Technologies India Pvt Ltd
Mumbai
03.2020 - 12.2022
- Led service delivery PMO for India Professional Services team, focusing on banking clients in West India.
- Managed daily program operations, ensuring compliance with policies and regulations.
- Participated in vendor selection and management for program initiatives.
- Resolved technical, financial, and operational issues through collaboration with team members and directors.
- Collaborated with sales to create RFPs, SOWs, pricing strategies, and margin analyses.
- Drove quarterly revenue of $1 million per quarter, managing a backlog of around $4 million through KPI tracking and strategic initiatives.
- Executed key projects, including desktop conversion to thin clients using VMWare for a defense customer and enterprise storage implementation for financial customer.
Project Manager
Reliance Payment Solutions Ltd
Mumbai
05.2018 - 03.2020
- Planned, designed, and scheduled phases for large projects, ensuring timely execution.
- Implemented dKYC onboarding for current and savings account customers, Loan Management System, Host to Host Payments, and corporate net banking.
- Monitored project progress, identified risks, and executed corrective actions promptly.
- Collaborated with cross-functional teams to resolve issues and mitigate risks effectively.
- Oversaw IT changes and developed new features in Novelvox, IVR, and Business Operations Portal.
- Served as subject matter expert for SAP CRM – Case Management.
ERP Consultant
King Hamad University Hospital
Bahrain
01.2017 - 03.2018
- Enhanced and supported Oracle ERP R12 and MIS reporting functionalities.
- Collaborated with HR and Nursing departments to gather requirements and implement them in the system.
- Utilized PL/SQL, JavaScript, and Oracle APEX for development tasks.
- Developed an iRecruitment website using APEX to facilitate online job applications.
- Created a custom module for attendance monitoring, generating reports related to staff attendance.
- Designed a custom module for managing roster and meals systems, including shift allowances and meal costing.
- Received appreciation from HR HOD for contributions to HR application development.
Assistant Manager
Accenture Services India Private Limited
Mumbai
08.2010 - 03.2016
- Led offshore delivery for Oracle and SAP project implementations.
- Served as SME for ERP and CRM, specializing in Install Base, Contracts, and Procurement modules.
- Executed system life cycle methodology to deliver high-quality systems and business intelligence reports.
- Participated in all project phases from initiation, requirement gathering, user acceptance testing, go-live and post go-live support.
- Mentored and onboarded new team members to enhance team capabilities.
- Coordinated scheduling and delegated tasks to meet service demands efficiently.
- Recognized with Deep Skill Awards for exceptional contributions.
Technical Lead
Mahindra Satyam
Mumbai
08.2007 - 08.2010
- Served as client-facing tech lead for Oracle ERP and CRM solutions.
- Collaborated on-site with clients including Air India, Airtel, and Bausch & Lomb.
- Enhanced systems to improve user functionality and experience.
- Identified value opportunities to maximize product effectiveness for business operations.
Senior Oracle Consultant
COLT Technology Services India Pvt. Ltd
Gurgaon
11.2005 - 08.2007
- Led Oracle ERP consulting for internal IT team, enhancing finance, HR, and logistics capabilities.
- Implemented Oracle ERP 11.5.10, integrating core financial, HR, and logistics functions.
- Developed RICEFW components, applying AIM methodology for comprehensive documentation.
- Presented innovative customization functionalities through effective prototyping techniques.
- Collaborated globally with end users to gather and refine requirements.
- Supported production of existing 11.5.9 applications to maintain operational stability.
- Received Gold Shine Award for outstanding contribution.
Senior Developer
Oracle India Private Ltd
Hyderabad
11.2003 - 11.2005
- Developing and testing of new features Order Management Product release 11.5.10 and release 12
- Addressed service requests logged by the customers.
- Collaborated in team environment to produce high-quality programs and applications
- Optimized performance through testing and tuning of applications
Education
Bachelor of Technology - Electronics and Communication
Guru Tegh Bahadur Institute of Technology
New Delhi, India06.2003
HSC -
C.B.S.E
New Delhi, India03.1999
SSC -
C.B.S.E
New Delhi, India03.1997
Skills
- Program and portfolio management
- Application development and support
- RFP, SOW, and pre-sales
- PnL management and margin improvement
- Vendor management
- Revenue generation
- KPI definition and tracking
- Strategic initiative implementation
- Senior Stakeholder Management
Certification
- Project Management Professional (PMP), PMI, 02/01/18
- AZ-900 Microsoft Azure Fundamentals, 05/01/21
- Post Graduate Programme in Cloud Computing, Great Learnings, 01/01/23
- Executive Certificate Programme in AI for Business, SPJIMR, 08/01/25, Pursuing
- AWS Cloud Practitioner, 09/01/25
- DevOps Certification, Edureka, Pursuing
Languages
- English
- Hindi
Preferred Work Location
- Mumbai, Maharashtra
- Bangalore, Karnataka
Timeline
Program Delivery Manager
Tech Mahindra Ltd
10.2023 - Current
Program Delivery Manager
Dell Technologies India Pvt Ltd
03.2020 - 12.2022
Project Manager
Reliance Payment Solutions Ltd
05.2018 - 03.2020
ERP Consultant
King Hamad University Hospital
01.2017 - 03.2018
Assistant Manager
Accenture Services India Private Limited
08.2010 - 03.2016
Technical Lead
Mahindra Satyam
08.2007 - 08.2010
Senior Oracle Consultant
COLT Technology Services India Pvt. Ltd
11.2005 - 08.2007
Senior Developer
Oracle India Private Ltd
11.2003 - 11.2005
Bachelor of Technology - Electronics and Communication
Guru Tegh Bahadur Institute of Technology
HSC -
C.B.S.E
SSC -
C.B.S.E