Shiba Rekhi
Hyderabad
Summary
Senior Advisor for Dynamic Support Operations at Amazon with expertise in process optimization and team management. Proven track record in enhancing productivity and efficiency through strategic business operations. Specializes in project management and data analysis, driving streamlined workflows and operational effectiveness. Strong communication and leadership skills contribute to team success and achievement of organizational objectives.
Overview
13
13
years of professional experience
Work History
Support Operations Senior Advisor
Amazon Development Center India Private Limited
Hyderabad
11.2023 - 04.2024
- Facilitated onboarding and training for six new-hire batches, enhancing employee readiness.
- Developed and delivered comprehensive training programs to equip new hires with essential skills.
- Conducted shadow sessions and process refreshers to ensure teams remained updated on best practices.
- Collaborated with stakeholders to address quality audit appeals, providing timely insights during meetings.
- Implemented process improvements that achieved significant cost savings, and productivity gains.
- Verifying that the associates comply with relevant process standards and standard operating procedures. Providing constant improvement projects on the process to streamline and automate the workflow for a better customer experience.
ML Data Associate, Support Ops Specialist
Amazon Development Centre India
Hyderabad
07.2021 - 10.2023
- Investigated sellers' disputes regarding fulfillment processes and defects in FC during shipment receipt.
- Ensured timely delivery of shipments to respective FCs and confirmed sellers as owners of goods.
- Conducted thorough investigations into seller concerns, managing multiple daily email communications on FBA issues.
- Analyzed data and employed logical reasoning to identify valid defects and determine reimbursement decisions.
- Sourced strong evidence to support subjective judgments in high-value financial transactions.
- Delivered accurate investigations tailored to distinct seller needs, ensuring effective resolution of issues.
- Collected, organized and analyzed data from multiple sources to identify trends and patterns in customer behavior.
Founder
FAB16
01.2015 - 07.2020
- Successfully started & ran the operations of my own clothing and accessory store name FAB16.
- Handled the business by procuring and reselling clothes and accessories with good marginal profits.
- Coordinated with international & Indian vendors for stock, well versed with stock management.
- Trained my staff in building a fashion sense, and customer service, to better cater to our customers.
- Built a strong brand trust with customers by building a good relationship.
Client Servicing Executive
Prime Altus Pvt Ltd
01.2014 - 04.2014
- Handled client based requests and designed content/Ad campaigns.
- Made presentations for Ad campaigns on on-going projects.
- Social media management for the upliftment of client’s brand.
Associate Creative Head
Cinevista production
01.2012 - 10.2013
- Company Overview: (Mumbai)
- Worked on the content and writing team on daily soaps with creative team and the producer.
- Experience in production of TV serials.
- (Mumbai)
Associate Events Manager
evam
01.2011 - 01.2012
- Company Overview: metro plus theatre fest (MPTF)
- Coordinated with the theatre crew to organize theatres, schedule crew practice and performance, manage ticket sales and audience seating and other activities.
- Metro plus theatre fest (MPTF)
Education
Diploma - Fashion Designing
INiFD Himayatnagar
Hyderabad01.2016
Bachelor of Arts - Journalism And Mass Communication
Loyola Academy
hyderabad01.2013
Intermediary - science and mathematics
Sherwood Public School
hyderabad01.2009
School - ICSE
St.Martin’s High School
Hyderabad01.2007
Skills
- Communication skills
- Team management
- Process optimization
- Training and development
- Quality control
- Stakeholder engagement
- Team collaboration
- Onboarding strategies
- Time management
- Adobe Photoshop expertise
- Fashion styling
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Consulting & Styling for photoshoots for numerous professional models and photographers.
- Literature – avid reader of diverse genres.
- Cooking – Love experimenting with cooking methods and dishes, a total foodie at heart.
- Music – is what I breathe.
- TV series & cinema – indulging in different genres, sport, documentaries etc.
PERSONAL PROJECTS
- Contributed to multiple TP90 projects, driving successful execution, and delivering measurable outcomes
- Automated the deep-dive analysis process, significantly improving efficiency and accuracy in data-driven decision-making
- Played a key role in the Invalid Andon Project, acting as a liaison between associates and advisors to bridge knowledge gaps and reduce the Invalid Andon rate
- Contributed to a pilot program focused on automating associate workflows, enabling faster case investigations, while integrating SOP guidance to ensure compliance and consistency
- Proactively identified a fraudulent seller pattern involving RMS claims on smaller items, conducted extensive case analysis, and alerted stakeholders, leading to improved fraud detection and prevention
Timeline
Support Operations Senior Advisor
Amazon Development Center India Private Limited
11.2023 - 04.2024
ML Data Associate, Support Ops Specialist
Amazon Development Centre India
07.2021 - 10.2023
Founder
FAB16
01.2015 - 07.2020
Client Servicing Executive
Prime Altus Pvt Ltd
01.2014 - 04.2014
Associate Creative Head
Cinevista production
01.2012 - 10.2013
Associate Events Manager
evam
01.2011 - 01.2012
Diploma - Fashion Designing
INiFD Himayatnagar
Bachelor of Arts - Journalism And Mass Communication
Loyola Academy
Intermediary - science and mathematics
Sherwood Public School
School - ICSE
St.Martin’s High School
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