SHIBA PRASAD SAHOO

- Managed customer inquiries, walk-in clients, and sales leads, generating business opportunities.
- Understand customer requirements, budget, preferences, and home interior design needs.
- Schedule client appointments and drive Experience Centre visits to improve lead conversion.
- Conduct Experience Centre walkthroughs and showcase modular kitchens, wardrobes, TV units, and other interior solutions.
- Coordinate with interior designers to ensure a smooth client consultation and design experience.
- Build strong customer relationships through effective communication, follow-ups, and objection handling.
- Present customized interior solutions and communicate product features, design benefits, and value propositions.
-Negotiated pricing terms with customers to address concerns and facilitate bookings., addressing pricing concerns to drive bookings and achieve sales closures..
- Maintain accurate lead details, customer interactions, and follow-up activities in CRM/Salesforce.
- Followed up with prospective clients to convert them into paying customers. customers.

• Managed sales consultations for Design Café home interior projects
• Guided customers through modular kitchen and wardrobe proposals
• Coordinated site visits with design and execution teams

• - Advised students and parents on competitive exam preparation programs to support informed enrollment decisions.
• - Conducted consistent follow-up with prospective students and parents, enhancing admission pipeline progress and conversion outcomes.
• - Coordinated onboarding, application processing, and payment assistance while partnering with internal teams on technical and platform issue resolution.
• - Coordinated inbound and outbound communication to address admissions queries, batch schedules, fee information, and platform access needs.
• - Ensured accurate CRM documentation for student interactions, follow-up stages, and admission progress tracking.

• - Managed end-to-end admission support, ensuring timely registration, accurate document verification, effective fee coordination, and efficient batch allocation.
• - Coordinated with academic and administrative teams to facilitate seamless onboarding and enhance student engagement.
• - Addressed student and parent concerns on academics, attendance, schedules, and institutional policies.
• - Guided students and parents on coaching programs for medical and engineering entrances, covering eligibility, batch options, and academic planning.
• - Maintained accurate records of inquiries and counselling sessions, tracking admissions status and follow-ups to support operational efficiency.

• - Maintained structured follow-ups and lead management, driving achievement of admission and engagement targets.
• - Managed student and parent relationships through regular communication, enhancing engagement and addressing concerns effectively.
• - Explained product features, learning modules, subscription plans, and academic outcomes, contributing to informed enrollment decisions.
• - Conducted counselling sessions with students and parents to identify academic needs and recommend suitable learning programs.
• - Coordinated with support teams to resolve technical issues, payment concerns, and scheduling queries.

GPA: 52%

GPA: 74%