EXCEL
SHIBIL IRFAN M.R
TEAM LEADER LM - OPS
Coimbatore
Summary
Dynamic team leader with a proven track record at Instakart Services, enhancing productivity through strategic planning and effective team motivation. Skilled in performance improvement and problem-solving, I developed training programs that elevated team capabilities, resulting in increased customer satisfaction and streamlined logistics processes. Adaptable and results-driven, I excel in fostering collaboration and achieving goals.
- SUPPLY CHAIN MANAGEMENT
4+ year of experience in supply chain management in E-
commerce & Logistics. Thereby leading to the growth
organization as well as my career in the organization & to
take up innovative tasks and work challenging field.
Overview
3
3
years of professional experience
12
12
Certifications
4
4
Languages
4
4
years of post-secondary education
Work History
TEAM LEADER
Instakart Services & Ekart Logistics
09.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined logistics processes by implementing efficient team strategies and workflows.
- Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Developed comprehensive training programs for team members to enhance skill sets and improve performance.
- Reduced operational costs through effective resource management and strategic planning.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of shipments to keep deliveries on schedule.
Assistant Store Manager
Swiggy Instamart
09.2022 - 09.2023
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
BBA - Logistics And Supply Chain Management
Norwich Institute of Management Studies
Coimbatore, India 04.2018 - 03.2020
ARTS WITH COMPUTER APPLICATION -
St Michaels Higher Secondary School
Coimbatore, India 06.2017 - 06.2018
S.S.L.C -
St Michaels Higher Secondary School
Coimbatore, India 06.2015 - 06.2016
Skills
Team leadership
Effective team collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Documentation and reporting
People management
Team building
Performance improvement
Shift scheduling
Goal setting
Issue resolution
Daily workflow improvement
Process improvement
Cash handling
SOP adherence
Account management
Leadership
Time management
Decision-making
Adaptability and flexibility
Software
GOOGLE SHEET
MS OFFICE
POWER BI
ERP SYSTEM
WMS
TMS
BBD ACHEIVEMENTS
Achieved the #1 hub ranking for Singanallur Cross Dock in Flipkart's 2024 Big Billion Days (BBD) sales.
MAJOR STRENGTHS
. Very enthusiastic and a quick learner.
. Confident to work in a Team.
. Good organizer with communication skills.
. Self-starter, energetic & self-motivated the team player and
committed to excellence.
Interests
READING
LEARNING LANGUAGES
TRAVEL
SPORTS
EXCERCISE & WORKOUT
MUSIC
Certification
Prevention of Sexual Harassment at the workplace
DECLARATION
I solemnly pledge that the above information is true to the best of my
knowledge
[ SHIBIL IRFAN MR ]
Timeline
TEAM LEADER
Instakart Services & Ekart Logistics
09.2023 - Current
Assistant Store Manager
Swiggy Instamart
09.2022 - 09.2023
BBA - Logistics And Supply Chain Management
Norwich Institute of Management Studies
04.2018 - 03.2020
ARTS WITH COMPUTER APPLICATION -
St Michaels Higher Secondary School
06.2017 - 06.2018
S.S.L.C -
St Michaels Higher Secondary School
06.2015 - 06.2016