EXCEL
SHIBIL IRFAN M.R
TEAM LEADER LM - OPS
Coimbatore
Summary
Dynamic team leader with a proven track record at Instakart Services, enhancing productivity through strategic planning and effective team motivation. Skilled in performance improvement and problem-solving, I developed training programs that elevated team capabilities, resulting in increased customer satisfaction and streamlined logistics processes. Adaptable and results-driven, I excel in fostering collaboration and achieving goals.
- SUPPLY CHAIN MANAGEMENT
4+ year of experience in supply chain management in E-
commerce & Logistics. Thereby leading to the growth
organization as well as my career in the organization & to
take up innovative tasks and work challenging field.
Overview
3
3
years of professional experience
12
12
Certifications
4
4
Languages
4
4
years of post-secondary education
Work History
TEAM LEADER
Instakart Services & Ekart Logistics
09.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined logistics processes by implementing efficient team strategies and workflows.
- Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Developed comprehensive training programs for team members to enhance skill sets and improve performance.
- Reduced operational costs through effective resource management and strategic planning.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of shipments to keep deliveries on schedule.
Assistant Store Manager
Swiggy Instamart
09.2022 - 09.2023
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
BBA - Logistics And Supply Chain Management
Norwich Institute of Management Studies
Coimbatore, India 04.2018 - 03.2020
ARTS WITH COMPUTER APPLICATION -
St Michaels Higher Secondary School
Coimbatore, India 06.2017 - 06.2018
S.S.L.C -
St Michaels Higher Secondary School
Coimbatore, India 06.2015 - 06.2016
Skills
Team leadership
Software
GOOGLE SHEET
MS OFFICE
POWER BI
ERP SYSTEM
WMS
TMS
BBD ACHEIVEMENTS
Achieved the #1 hub ranking for Singanallur Cross Dock in Flipkart's 2024 Big Billion Days (BBD) sales.
MAJOR STRENGTHS
. Very enthusiastic and a quick learner.
. Confident to work in a Team.
. Good organizer with communication skills.
. Self-starter, energetic & self-motivated the team player and
committed to excellence.
Interests
READING
LEARNING LANGUAGES
TRAVEL
SPORTS
EXCERCISE & WORKOUT
MUSIC
Certification
Prevention of Sexual Harassment at the workplace
DECLARATION
I solemnly pledge that the above information is true to the best of my
knowledge
[ SHIBIL IRFAN MR ]
Timeline
TEAM LEADER
Instakart Services & Ekart Logistics
09.2023 - Current
Assistant Store Manager
Swiggy Instamart
09.2022 - 09.2023
BBA - Logistics And Supply Chain Management
Norwich Institute of Management Studies
04.2018 - 03.2020
ARTS WITH COMPUTER APPLICATION -
St Michaels Higher Secondary School
06.2017 - 06.2018
S.S.L.C -
St Michaels Higher Secondary School
06.2015 - 06.2016
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