Dynamic manager with a proven track record at Trent Limited, enhancing customer satisfaction and resolving conflicts effectively. Skilled in operations management and team leadership, I implemented strategic improvements that elevated service quality and staff performance. Committed to fostering development and optimizing processes to drive business success.
Hi, I’m
Shibu Yadav
Retail Sales Manager
Kolkata
Summary
Overview
13
years of professional experience
3
Languages
Work History
Trent Limited A TATA ENTERPRISE
Manager
09.2023 - Current
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Reliance Trends
Department Manager
03.2022 - 07.2023
Job overview
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Landmark Group (Easy Buy)
Department Manager
08.2019 - 03.2022
Job overview
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Bazaar Kolkata Kolkata, West Bengal
Department Manager
05.2019 - 08.2019
Job overview
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Reliance Trends
Senior Sales Executive
09.2013 - 05.2019
Job overview
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
Education
Netaji Open UniversityKolkata, India
B.com from B.com
04.2001
University Overview
- Graduation with Distinction, 2020
West Bengal Council of Higher Secondary Education Kolkata, India
Commerce from Commerce
04.2001
University Overview
- Final Grade:44%
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Business development
Staff development
Time management
Timeline
Manager
Trent Limited A TATA ENTERPRISE
09.2023 - Current
Department Manager
Reliance Trends
03.2022 - 07.2023
Department Manager
Landmark Group (Easy Buy)
08.2019 - 03.2022
Department Manager
Bazaar Kolkata
05.2019 - 08.2019
Senior Sales Executive
Reliance Trends
09.2013 - 05.2019
Netaji Open University
B.com from B.com
04.2001
West Bengal Council of Higher Secondary Education
Commerce from Commerce
04.2001