C#
Shiji Abdul Sathar
COMPUTER HARDWARE TECHNICIAN
Kollam
Summary
. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
27
27
years of professional experience
1
1
Certification
1
1
Language
Work History
Computer Technician
CHUNGATH JEWLLERY
09.2018 - Current
- Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Successfully migrated company data during system upgrades without losing any critical information.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Restored data on computers and office machines.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Efficiently troubleshot and repaired [CCTV,COMPUTER,LAPTOP,NETWORKING,PRINTER] equipment to cut company costs and maximize productivity.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Network Administrator
DUTCH PROPERTIES
02.2010 - 10.2015
- Designed and evaluated WAN and LAN connectivity technologies.
- Verified continuity of computer and telephone system services for users..
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Planned annual budgets to fund IT projects and control spending.
- Maintained applications to keep software current with necessary software updates and upgrades.
System Administrator
DUTCH PROPERTIES
08.2010 - 05.2014
- Devised scripts and automation tools to improve system efficiency.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Network Administrator
MUSTAJER REAL ESTATE
08.2007 - 09.2010
- Designed and evaluated WAN and LAN connectivity technologies.
- Verified continuity of computer and telephone system services for users..
- Monitored system performance and responded to alerts.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Identified and immediately resolved issues with network devices.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Computer Technician
UNLIMTED COMPUTER SOLUTION
09.2004 - 08.2007
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Monitored systems in operation and quickly troubleshot errors.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
- Maintained [10] company computers by troubleshooting and performing needed repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Restored data on computers and office machines.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Increased company revenue with upselling of additional services and products during repair consultations.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Self-motivated, with a strong sense of personal responsibility.
Hardware Computer Repair Technician
EXPERT SYSTEM
01.1997 - 06.2002
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and resolved complex computer hardware issues, ensuring optimal system performance.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted customers with software installation and configuration after completing necessary hardware repairs.
- Generated reports for customer service issues and repair records.
Education
No Degree - MICROSOFT COMPUTER PROFESSIONAL
TIME COMPUTERS
KOLLAM 04.2001 -
High School Diploma -
St.Aloysius HSS
KOLLAM 04.2001 -
No Degree - Computer Installation And Repair Technology
MUSALIAR COMPUTERS
KOLLAM 04.2001 -
Skills
Remote Support
Software
MICROSOFT WORD,EXCEL
Certification
Microsoft certified professional
Timeline
Computer Technician
CHUNGATH JEWLLERY
09.2018 - Current
System Administrator
DUTCH PROPERTIES
08.2010 - 05.2014
Network Administrator
DUTCH PROPERTIES
02.2010 - 10.2015
Network Administrator
MUSTAJER REAL ESTATE
08.2007 - 09.2010
Computer Technician
UNLIMTED COMPUTER SOLUTION
09.2004 - 08.2007
No Degree - MICROSOFT COMPUTER PROFESSIONAL
TIME COMPUTERS
04.2001 -
High School Diploma -
St.Aloysius HSS
04.2001 -
No Degree - Computer Installation And Repair Technology
MUSALIAR COMPUTERS
04.2001 -
Hardware Computer Repair Technician
EXPERT SYSTEM
01.1997 - 06.2002
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