Shikha Dubey
Gurgaon
Summary
Dynamic Onboarding Specialist at Cvent with a proven track record in client engagement and product adoption. Expert in delivering tailored training and support, fostering strong customer relationships, and driving feedback analysis for product enhancements. Adept at resolving issues efficiently, ensuring clients achieve their goals and realize value swiftly.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist
Cvent
Gurgaon
06.2019 - Current
- Welcomed and managed newly hired clients throughout the onboarding journey, ensuring a great experience and a smooth start for the clients.
- Conducted personalized web-based training for new Cvent users, providing guidance and support via phone and email.
- Offered best practice tips, and ensured clients achieved their initial value realization.
- Shared feedback on product enhancements with product managers, and collaborated with various internal teams.
- Developed strong relationships with clients, proactively addressing customer issues, providing solutions-oriented customer service, and escalating concerns when necessary.
Product Consultant
Adventure Nation
Gurgaon
05.2017 - 06.2019
- Provided customer support via calls, emails and live chats to client and shared information regarding adventure activities in India.
- Analyzed customer feedback to inform product design improvements.
- Handled escalation calls and provided the resolution best fit for the circumstances.
Education
MBA - Financial Management
Narsee Monjee Institute of Management Studies
Mumbai07-2021
Bachelor of Commerce -
MDU
Gurgaon 06-2014
Skills
- Training and support
- Client engagement
- Product adoption
- Feedback analysis
- Issue resolution
- Customer relationship management
Achievements
- Winner of best newcomer in 2019
- Winner of Most valued player in 2023
Languages
Hindi, English
Timeline
Onboarding Specialist
Cvent
06.2019 - Current
Product Consultant
Adventure Nation
05.2017 - 06.2019
MBA - Financial Management
Narsee Monjee Institute of Management Studies
Bachelor of Commerce -
MDU
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