Summary
Overview
Work History
Education
Skills
Achievements
Languages
Timeline
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Shikha Dubey

Shikha Dubey

Gurgaon

Summary

Dynamic Onboarding Specialist at Cvent with a proven track record in client engagement and product adoption. Expert in delivering tailored training and support, fostering strong customer relationships, and driving feedback analysis for product enhancements. Adept at resolving issues efficiently, ensuring clients achieve their goals and realize value swiftly.

Overview

8
8
years of professional experience

Work History

Onboarding Specialist

Cvent
Gurgaon
06.2019 - Current
  • Welcomed and managed newly hired clients throughout the onboarding journey, ensuring a great experience and a smooth start for the clients.
  • Conducted personalized web-based training for new Cvent users, providing guidance and support via phone and email.
  • Offered best practice tips, and ensured clients achieved their initial value realization.
  • Shared feedback on product enhancements with product managers, and collaborated with various internal teams.
  • Developed strong relationships with clients, proactively addressing customer issues, providing solutions-oriented customer service, and escalating concerns when necessary.

Product Consultant

Adventure Nation
Gurgaon
05.2017 - 06.2019
  • Provided customer support via calls, emails and live chats to client and shared information regarding adventure activities in India.
  • Analyzed customer feedback to inform product design improvements.
  • Handled escalation calls and provided the resolution best fit for the circumstances.

Education

MBA - Financial Management

Narsee Monjee Institute of Management Studies
Mumbai
07-2021

Bachelor of Commerce -

MDU
Gurgaon
06-2014

Skills

  • Training and support
  • Client engagement
  • Product adoption
  • Feedback analysis
  • Issue resolution
  • Customer relationship management

Achievements

  • Winner of best newcomer in 2019
  • Winner of Most valued player in 2023

Languages

Hindi, English

Timeline

Onboarding Specialist

Cvent
06.2019 - Current

Product Consultant

Adventure Nation
05.2017 - 06.2019

MBA - Financial Management

Narsee Monjee Institute of Management Studies

Bachelor of Commerce -

MDU
Shikha Dubey