Shikha Katiyar
New Delhi
Summary
To work in an organization which will provide opportunity to develop an individual’s skills and gain exposure to handle various business situations and problems efficiently in conjunction with the organizations goals and objectives, as well as progress on meritorious basis.
Results-driven Senior Process Executive with proven ability to enhance productivity and streamline operations. Specialize in workflow optimization, process improvement strategies, and risk management, ensuring efficient task completion. Excel in communication, leadership, and problem-solving, leveraging these skills to foster team collaboration and drive successful project outcomes.
Meticulous professional with many years of focused experience in business process leadership. Industrious and detail-oriented leader specializing in deep and thorough review and revamp of existing processes. Proven professional at understanding, improving, and documenting overall company processes at detailed and big picture levels.
Overview
16
16
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
Gurugram
11.2023 - Current
- Post purchase order (PO) and contract-based accounts payable (AP) invoices daily using Ariba and Coupa platforms.
- Identify and resolve errors in automated and batch file invoice postings to ensure data accuracy and timely processing.
- Post weekly cashier batch entries (e.g. customer refunds) in PeopleSoft, based on inputs from the Treasury team.
- Process cheque refund entries in PeopleSoft on a weekly basis, using data provided by the onshore team.
- Manage monthly bank charge payments to multiple banking institutions efficiently and on time.
- Run batch reports twice a week to monitor and record telephonic charge payments.
- Perform monthly RMRS reconciliations for real estate and USPS-related charges, ensuring accurate financial reporting.
- Handle ad hoc payment requests and inquiries received via the team’s shared group email mailbox, ensuring timely and professional responses.
- Provided training and guidance to staff members on company updates, new processes and trends.
- Developed and maintained detailed process documentation, ensuring compliance with industry standards and regulations.
- Drafted reports, action plans and SOPs to streamline and standardise business processes.
- Collaborated with senior management to align process improvements with organisational goals.
- Maintained high service delivery through continued process assessment, development and change management.
- Ensured all queries were addressed so that client relationships were maintained.
- Monitored and reported on process performance metrics, identifying trends and areas for further improvement.
- Streamlined process workflows to enhance operational efficiency and reduce downtime in project execution.
- Monitored and reported on key performance indicators KPIs, driving continuous improvement strategies.
- Ensured that performance parameters were met and exceeded within company's guidelines and policies.
- Led process improvement initiatives to enhance operational efficiency.
- Mentored junior staff on best practices and standard operating procedures.
- Analyzed workflow processes to identify areas for optimization and improvement.
Assistant-Order Management
Li & Fung Business Services India Pvt. LTD.
Gurugram
04.2021 - 11.2023
- Analyse spending, identify savings opportunities, and maintain accurate records.
- Responding to inquiries from Merchandisers, Suppliers, and Customers on the creation of purchase orders, invoices, factory codes, and supplier codes in an organisation's internal software. Coordinating with all internal and external agencies to ensure prompt and accurate delivery of the items. Managing stakeholders, keeping track of order status, and revising orders as needed to address scheduling, costing, and payment condition questions.
- Keep an eye on the creation of cases, POs, items, debit notes, credit notes, CCBMs, and the modification of these cases and user additions in TOTALSOURCING SOFTWARE and XTS SOFTWARE for the system's approval of POs. The following countries handle the whole order fulfilment cycle: India, China (Shanghai and Shenzhen), Vietnam, Pakistan, Bangladesh, Taiwan, Hong Kong, Canada, and the USA. Knowledge of computers, order management, vendor compliance management, supply chain management, and communication.
- Processed customer orders with high accuracy, utilising both telephonic and digital platforms to capture details efficiently.
- Managed a high volume of orders during peak times, prioritising tasks to maintain smooth operational flow.
- Completed work to agreed standards and specifications.
- Entered and verified computer data to create reliable records.
- Observed set rules and regulations in completing duties, resulting in high-quality and standardised work.
Insurance Executive and Executive Assistant to MD
SPA Insurance Services LTD.
New Delhi
01.2020 - 04.2021
- Managing and implementing claims programs for all lines of insurance.
- Directs the review and settlement of complex claims.
- Develops procedures and policies to enhance and improve the processing, investigation, and settlement of claims.
- Take follow up with the Hr of the various companies for the claim related queries.
- Taking care of corporate claims, initiation and settlement of that claim.
- Request examining insurance proposals writing quotes and negotiating the terms with brokers and clients.
- Do all necessary endorsement needed after the policy initiated.
- Renewal of policy timely and making appropriate changes in wordings and condition if required.
- Do follow up with different Insurance companies for the quotation for long term engagement.
- Developed insurance policies tailored to client needs and industry standards.
- Analyzed market trends to identify new opportunities for coverage options.
- Established strong relationships with clients through regular communication and support.
- Collaborated with underwriters to assess risk and determine policy terms.
- Reviewed claims processes to enhance efficiency and client satisfaction.
- Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
- Monitored claims processing activities, ensuring timely resolution of disputes between customers and insurers.
Administration Executive
SPA Capital Services LTD.
New Delhi
05.2018 - 12.2019
- Handling responsibilities of maintaining and set up meetings and appointments, making travel arrangements, preparing reports, filing and organizing documents office general accounting, MIS reporting, record and data maintenance, employee attendance time management, clerical support, e-mailing, faxing and copying of official documents to internal management/clients, maintenance of electronic and hard copy filing system, performing data entry jobs, performed all official administrative concerns, diary meeting rooms management & maintenance, answering client inquiry calls, maintenance of office stationery supply stock, equipment and furniture for multiple internal departments, handling office cash and dealing all administrative official work with multiple vendors/clients.
- Performed booking/cancellation/re-Issuance & re-fund requests of flight tickets for internal staff and clients.
- Receiving and dispatching official couriers.
- Assisting HR team with recruitment, staff induction and termination procedures.
- Coordinating Appointments/meetings of Directors with Associates.
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated meetings, prepared agendas, and distributed meeting materials to participants.
- Supported financial reporting by organizing documents and maintaining accurate records.
- Organized travel arrangements and itineraries for executive team members.
- Facilitated communication between departments to enhance collaboration and information sharing.
- Maintained inventory of office supplies and ensured timely replenishment as needed.
- Provided customer service support to clients by responding to inquiries promptly.
- Managed employee records in accordance with company policies and applicable laws.
Administration In-charge
Global Travel Xperts Pvt. Ltd.
New Delhi
06.2016 - 06.2017
- Company Overview: Australian Travel Company
- Handling responsibilities of office general accounting, quality analyst, MIS reporting, procurement, record and data Maintenances, stalk and time management, clerical support including mailing, scanning, faxing and copying to management, maintain electronic and hard copy filing system, open, sort and distribute incoming correspondence, perform data entry and scan documents, assist in resolving any administrative problems answer calls from customers regarding their inquiries, maintain office supplies for department, handling office cash and dealing administrative official work with multiple vendors/clients.
- Also have working knowledge of refund Request and re-Issuance of the tickets and takes care of Queues clearance.
- Taken care of Payment updating against booking of Tickets and all other MIS consolidating work etc.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Sr. Account Analyst
Capegemini (Igate global solutions)-R.B.C (Royal Bank of Canada) Banking
Noida
09.2009 - 12.2013
- Managed Canadian customers’ bank accounts with high attention to accuracy, compliance, and confidentiality.
- Processed cheque payments, credits, and debit entries, ensuring timely and error-free clearance.
- Monitored daily account transactions to identify discrepancies, resolve variances, and maintain data integrity.
- Delivered prompt and effective support to customers, resolving account-related queries and issues.
- Ensured strict adherence to banking policies, regulatory guidelines, and service quality standards.
- Collaborated with internal teams to streamline account management processes and enhance customer satisfaction.
Education
10th -
St. Joseph’s academy school
New Delhi, India12th - Science
SKV school
New Delhi, IndiaB.Sc. -
Chaudhary Charan Singh University
Meerut, U.P, IndiaSkills
- Accounts payable
- Invoice processing
- Process documentation
- Effective communication
- Problem solving
- Training and mentoring
- Document processing
- Software knowledge
- Data tracking
- Business controls
- Escalation procedures
- Account updates
- Customer service
- Employee engagement
- Teamwork
- Organizational skills
- Employee motivation
- Reliability
- Analytical skills
Emoluments
Expected the best in line as per my skills and potential.
Salient Features
- Confident
- Good interpersonal skills
- Efficient at problem handling
Languages
- English
- Hindi
Hobbies and Interests
- Aptitude for R&D (Research & development)
- Learning Capability
- Listening to soft music
Other Specifications
Chemical testing: Metal, paper, Wire, Cement and Water testing, MS Word, MS Excel, PowerPoint, Internet
Personal Information
- Father's Name: Mr. M.B. Katiyar
- Husband's Name: Mr. Piyush Jain
- Date of Birth: 06/16/91
- Marital Status: Married
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Senior Process Executive
Cognizant Technology Solutions
11.2023 - Current
Assistant-Order Management
Li & Fung Business Services India Pvt. LTD.
04.2021 - 11.2023
Insurance Executive and Executive Assistant to MD
SPA Insurance Services LTD.
01.2020 - 04.2021
Administration Executive
SPA Capital Services LTD.
05.2018 - 12.2019
Administration In-charge
Global Travel Xperts Pvt. Ltd.
06.2016 - 06.2017
Sr. Account Analyst
Capegemini (Igate global solutions)-R.B.C (Royal Bank of Canada) Banking
09.2009 - 12.2013
10th -
St. Joseph’s academy school
12th - Science
SKV school
B.Sc. -
Chaudhary Charan Singh University