Saurabh Kharate
PUNE
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
Infosys BPM
PUNE
06.2022 - Current
- Resolved issues arising from process changes in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer service requests and provided solutions within specified timelines.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer feedback to identify process-related issues and develop corrective actions.
- Led process optimization initiatives, resulting in an increase in efficiency across key operations.
- Implemented quality control measures to reduce errors and enhance overall process efficiency.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Facilitated cross-functional team meetings to ensure alignment and integration of process improvements.
Education
Bachelor of Arts - Sociology
Abasaheb Garware College
Pune03-2020
Skills
- Efficiency improvement
- Compliance
- Invoice Oversight
- Payment Verification
- Prioritization and Scheduling
- Accurate Payroll Processing
- Reconciliation procedures
- Invoice Processing Expertise
- Data Report Creation
- Invoice processing
- Accounts payable management
- Bill payment
- Accounts payable
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
- Infosys Star Award (for stellar performance and critical contributions in achieving organizational goals) - 2024.
- Infosys Extra Miller Award (for consistently walking that extra mile with a positive attitude) - 2023.
Timeline
Senior Process Executive
Infosys BPM
06.2022 - Current
Bachelor of Arts - Sociology
Abasaheb Garware College