Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Affiliations
Languages
Certification
Disclaimer
Timeline
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Shiva Prasad R

Senior Process Executive
Venkatagiri kota

Summary

Oriented Senior Process Executive with over 6 years of experience to optimize and manage very complex processes within international immigration and operational frameworks. Very skilled and experienced in the administration of end-to-end immigration services with perfection and ensuring compliance with all international regulations; process improvements are achieved to ensure efficiency and effectiveness. Highly skilled at leading cross-functional teams, coaching junior staff, and maintaining excellent client relations for service excellence. Strong analytical skills for problem-solving, ability to simplify processes, reduce turnaround time and increase client satisfaction. Dedicated to continuous professional development and being up-to-date with the best trends in the industry, which would help spearhead strategic initiatives.

Overview

6
6
years of professional experience
16
16
years of post-secondary education
4
4
Certifications

Work History

Senior Process Executive

Global Immigration Infosys BPM Pvt Ltd.
1 2022 - Current
  • Review and process escalation items from clients
  • Review Submitted documents for accuracy and correctness and provide and follow up for necessary steps
  • Verifying the relevant documents and reviewing the signature for all Application processing
  • Training the new Joiners and making them comfortable in the process
  • Consolidating the new updates from the clients and update them in the SharePoint assigning the Cases and also working as a Quality
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Suntrust Post Closing Infosys BPM Pvt Ltd.
01.2019 - 01.2022
  • Verifying the relevant documents and review the signature for all loan processing handling different types of Loans based on the request
  • Consolidated the new updates from the clients and updated them in the share point Assigning the loans and also working as a quality Checking Specialist Certified as an Auditor from client Expertise in loan post-closing (USA Mortgage Firms) Auditing loans of the New Reps & helping while processing loans Sending Escalations.

HGS (Apria Health care) Pvt Ltd.
01.2019
  • Trainee Process Consultant Review and process escalation items from clients
  • Review Submitted documents for accuracy and correctness and provide and follow up for necessary steps.

Education

MBA - HR& Marketing

Dravidian University
Kuppam, India
04.2001 - 04.2017

B.Com - Computer Applications

Sri Venkateswara University

Skills

Friendly, Positive Attitude

Personal Information

  • Father's Name: M Ravichandran
  • Date of Birth: 03/01/95
  • Nationality: India
  • Marital Status: Single

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved a recurring team communication issue that led to misunderstandings about project deadlines, which resulted in a 30% increase in on-time project deliveries and improved team morale.
  • Achieved a 25% reduction in operational costs by completing a comprehensive workflow analysis and implementing streamlined procedures with accuracy and efficiency.
  • Achieved a 15% increase in team productivity through effectively helping with the implementation of new training programs and mentoring sessions.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • Corporate Social Responsibility (CSR) activities that involve volunteering

Languages

Telugu
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
English
Bilingual or Proficient (C2)

Certification

EDU heal Foundation- 1st International Cyber Olympiad

Disclaimer

I, Shiva Prasad . R, hereby declare that the information contained here in is true and correct to the best of my knowledge and belief.

Timeline

I-star award - Infosys BPM

03-2022

Suntrust Post Closing Infosys BPM Pvt Ltd.
01.2019 - 01.2022

HGS (Apria Health care) Pvt Ltd.
01.2019

IACT- Diploma in Taxation and Accountancy - 6 months

07-2016

International Chinthaana Science Examination

09-2008

EDU heal Foundation- 1st International Cyber Olympiad

08-2008

MBA - HR& Marketing

Dravidian University
04.2001 - 04.2017

Senior Process Executive

Global Immigration Infosys BPM Pvt Ltd.
1 2022 - Current

B.Com - Computer Applications

Sri Venkateswara University
Shiva Prasad RSenior Process Executive