Learning new skill to generate extra source of income
Suresh Oraon
SENIOR PROCESS EXECUTIVE
Ranchi
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Senior Process Executive
Cognizant
12.2024 - Current
- International voice and use of emails via outlook to resolve client issues.
- Facilitated business-to-business communication.
- Verifying reports and sending for billing.
- Making international outbound calls wherever required and managing inbound calls as well.
- Target based work.
- Industry type-healthcare
- Also, working on client portals and download reports and sending for verification and later verifying and sending again to billing.,etc.
- Worked in a full-time capacity.
- 3 months notice period
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Physics
SS MEMORIAL COLLEGE, KANKE ROAD , RANCHI
835214 04.2001 -
Skills
Positive interpersonal skills
Collaborative teamwork
Client assistance
Problem-solving
Time management
Attention to detail
Customer service
Teamwork and collaboration
Friendly, positive attitude
Flexible and adaptable
Multitasking
Excellent communication
Computer skills
Additional Information
Customer Service Advisor Concentrix – Ranchi, Jharkhand July 2020 – March 2023 |
Full-time Provided customer support through voice, email, and chat channels, ensuring timely resolution of airline-related queries and ticket closures. Collaborated with airline partners to manage ticketing requests and resolve customer concerns efficiently. Delivered high-quality service in virtual communication environments, maintaining professionalism and empathy. Supported back-office operations, contributing to process improvement and workflow optimization. Promoted to Senior Advisor for consistent performance and leadership in customer engagement.
Certification
Ai Tools
Interests
Freelancing
Playing Cricket and football.
ACHIEVEMENTS-
I have Won house match multiple times in my school and played Right in or left in Football.
ACHIEVEMENTS
Received RNR twice in my first organization (Concentrix).
Received RNR once in my current organization (Cognizant).
Timeline
Ai Tools
04-2026
Senior Process Executive
Cognizant
12.2024 - Current
Bachelor of Science - Physics
SS MEMORIAL COLLEGE, KANKE ROAD , RANCHI
04.2001 -