Shikha Kumari
Gurugram
Summary
Seeking a career opportunity to utilize my technical and interpersonal skills to create value for the organization, team, and myself, along with the organizational objectives.
Overview
2
2
years of professional experience
Work History
Senior Sales Associate
Cars24 financial services pvt ltd
10.2022 - 05.2023
- Understanding customer profile and login details
- Informing client upon approval and pitch terms and conditions
- Proceed to risk assessment after convincing the client and collecting documents
- Operations and reviewing car quality check reports
- Working to advance the Disbursement process
- Working to achieve customer satisfaction and sales goals
- Provide post sales Assistance and follow ups
Senior Associate
Globiva Services Pvt Ltd
11.2021 - 04.2022
- Conducted root cause analysis of mis-selling incidents to identify underlying issues
- Analyzed customer complaints to understand their nature and severity
- Listened to call recordings to validate or invalidate customer complaints
- Identified and documented mistakes made by the agents in case of valid complaints
- Determined the responsible party (customer or agent) and implemented suitable actions
- Initiated disciplinary actions in accordance with company policies for agent faults
- Devised effective solutions to ensure customer satisfaction and prevent recurrence of similar issues
- Ensured timely grievance redressal and closure for customer complaints
Personal Loan Consultant
Paisabazaar Marketing and Consulting Private Limited
03.2021 - 11.2021
- Personal loan Profiling
- Calling customers to understand their profile and analysing their eligibility for personal loan
- Gather information on the client's income, employment, salary, and financial obligations
- Understanding the customer's requirements and expectations (loan amount, tenure, interest rate)
- Recommending 2-3 best lending Partners to proceed with based on customer profile
- Making an appointment with the bank and proceeding with the loan process
Customer Response Executive
One Point Solutions Ltd
- Customer Support for Orient Electric Products.
- Resolving customer queries and complaints.
- Register complaints related to electric products.
- Align technicians as per complaints and provide service.
- Redressal and closure of complaints.
Education
B.Com - Commerce
Delhi University
Delhi07-2022
XIIth - Commerce
Haryana Board
Gurgaon04-2019
Xth - Secondary Education
Haryana Board
Gurgaon04-2017
Skills
- Negotiation skills
- Pipeline management
- Task prioritization
- Referral generation
- Grievance redressal
- Post sales support
- Effective communication
- Attention to detail
- Team collaboration
- Interpersonal skills
- Customer profiling
- Customer support operations
Hobbies and Interests
- Listening to songs
- Planting
Languages
- Hindi
- English
Total Work Experience
3 Years 8 Months
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Sales Associate
Cars24 financial services pvt ltd
10.2022 - 05.2023
Senior Associate
Globiva Services Pvt Ltd
11.2021 - 04.2022
Personal Loan Consultant
Paisabazaar Marketing and Consulting Private Limited
03.2021 - 11.2021
Customer Response Executive
One Point Solutions Ltd
B.Com - Commerce
Delhi University
XIIth - Commerce
Haryana Board
Xth - Secondary Education
Haryana Board
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