Summary
Overview
Work History
Education
Skills
Timeline
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Shikha Maheshwari

Indore

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Telecaller- Remote

Chandani Textiles
Indore
03.2023 - 08.2024
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Answered incoming calls from customers seeking assistance with product or service related issues.
  • Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
  • Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
  • Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
  • Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
  • Resolved customer complaints in an efficient manner following established protocols.

Cold Calling Executive- Remote

Swastik Automobile
Jodhpur
12.2021 - 02.2023
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • Identified opportunities for improvement in processes related to outbound calls.
  • Handled inquiries from existing customers by providing accurate information about products and services offered.

Teacher

MMPS- Bagh
Dhar
06.2014 - 03.2015

Teacher

Gurukul Academy
Dhar
06.2013 - 03.2014

Education

B.COM With Computers - Commerce

SCMKVM
01-2012

11th-12th - Maths-Science

Sarafa Vidya Niketan
Indore
03-2009

Skills

  • Goal-Oriented
  • Follow-up calls
  • Data Entry
  • Attention to Detail
  • Warm Calling
  • Product and service understanding
  • Product and service knowledge
  • Email and Telephone Etiquette
  • Outbound Calling

Timeline

Telecaller- Remote

Chandani Textiles
03.2023 - 08.2024

Cold Calling Executive- Remote

Swastik Automobile
12.2021 - 02.2023

Teacher

MMPS- Bagh
06.2014 - 03.2015

Teacher

Gurukul Academy
06.2013 - 03.2014

B.COM With Computers - Commerce

SCMKVM

11th-12th - Maths-Science

Sarafa Vidya Niketan

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Shikha Maheshwari