Shikha Mili

Greet and escort customers to their tables.

• Prepare tables by setting up linens, silverware and glasses.
• Communicate order details to the Kitchen Staff.

Serve food and drink orders.

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
• Follow all relevant health department regulations HACCP.
• Provide excellent customer service to guests also taking customer feedbacks.
• Monitoring and Motivating.
• Staff Supervision and Performance.
• Customer Service & Issue Resolution.
• Ensuring sales targets are met, managing staff, maintaining inventory, and addressing customer complaints.

• Maintained and operated espresso machines, blenders and commercial coffee brewers.
• Promptly processed and dispatched takeaway and delivery orders to maintain quality.
• Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
• Fulfilled personalized orders with specialty milk options, meeting strict Built and nurtured customer loyalty by remembering personal dietary requirements preferences.

• Checking reservations, serving food and beverages.
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
• Training staff in matters of professional conduct.
• Attending meetings with management to discuss problems and strategies for improvement.
• Handling cash or payments made by credit card.

• Worked as intern in all hotel departments for 6 months.