Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Timeline
Generic
Shikha Pandey

Shikha Pandey

Noida

Summary

Dedicated and hardworking individual with strong customer service, multitasking, and time management skills. Committed to delivering positive and memorable experiences to every customer. A responsible and self-motivated student, eager to apply academic knowledge in a professional setting. Brings strong technical expertise, the ability to take on challenging tasks, and proven time management capabilities.

Overview

6
6
years of professional experience

Work History

Young Professional

Sports Authority of India
Delhi
11.2023 - Current
  • Managed all matters related to South State under Khelo India Scheme.
  • Oversaw monitoring of sports infrastructure projects within Khelo India Scheme.
  • Updated project progress on Khelo India portal for real-time tracking.
  • Conducted technical assessments for sanctioned projects, ensuring compliance with guidelines.
  • Coordinated communications with VIPs, RTs, and PMOs regarding project receipts.
  • Reviewed sanction orders related to the above-mentioned subjects.
  • Ensured timely reporting of project status to stakeholders.
  • Facilitated collaboration among various departments involved in Khelo India initiatives.

Senior Executive-Operation

Mahindra Logistics Limited
Gurgaon
04.2023 - 10.2023
  • Directed logistics projects to optimize supply chain efficiency and effectiveness.
  • Managed cross-functional teams to enhance operations and streamline workflows.
  • Facilitated interdepartmental communication to align strategic goals and objectives.
  • Negotiated competitive contracts with vendors for goods and services.
  • Planned and conducted team meetings to review business performance and relay priorities.
  • Coordinated efforts with Amazon Partner to ensure seamless collaboration.

Assistant Manager of Operations

Finowiz Fintech Limited
Noida
03.2022 - 08.2022
  • Integrated CRM insights into marketing campaigns to enhance targeting effectiveness.
  • Achieved prompt resolution of customer complaints, reducing average complaint resolution time.
  • Prepared and submitted operational reports, ensuring accuracy in data analysis and compliance documentation.
  • Maintained accurate records of all foreign exchange transactions, upholding financial regulations and company policies.

Business Development Executive

Arihant Capital Market Limited
Gurgaon
10.2021 - 01.2022
  • Resolved customer issues promptly, promoting high levels of satisfaction through friendly service.
  • Provided attentive support to customers during in-person and phone conversations.
  • Executed daily tasks accurately and efficiently.
  • Addressed customer inquiries effectively to improve service experiences.

Assistant (Account & Finance

Mithun Agency
Rohini
09.2019 - 09.2021
  • Managed daily communications between departments and external partners.
  • Supported creative teams by organizing files and resources effectively.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Managed daily operations of veterinary office, including scheduling appointments, ordering supplies and maintaining financial records.

Education

PGDM - PGDM in Tax Management

B.H.U
Varanasi
09-2018

Bachelor of Arts - Economics

MGKVP University
Varanasi
06-2018

B.COM (Commerce)

VBSPU
Jaunpur

Intermediate School

D.A.V Public School
Sijua , Dhanbad
05-2012

High School

S VM Sinidih ,
Dhanbad
05-2010

Skills

  • Supply chain management
  • Compliance monitoring
  • Data management
  • Time management
  • Stakeholder engagement
  • Performance evaluation
  • Monitoring and assessment
  • Multitasking skills

Affiliations

  • Assisted in organizing community events and managing guest interactions, enhancing communication and coordination skills.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Young Professional

Sports Authority of India
11.2023 - Current

Senior Executive-Operation

Mahindra Logistics Limited
04.2023 - 10.2023

Assistant Manager of Operations

Finowiz Fintech Limited
03.2022 - 08.2022

Business Development Executive

Arihant Capital Market Limited
10.2021 - 01.2022

Assistant (Account & Finance

Mithun Agency
09.2019 - 09.2021

PGDM - PGDM in Tax Management

B.H.U

Bachelor of Arts - Economics

MGKVP University

B.COM (Commerce)

VBSPU

Intermediate School

D.A.V Public School

High School

S VM Sinidih ,

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Shikha Pandey