Shikha Rai
Technical Analyst(Salesforce)
Dhanori, PUNE
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Technical Analyst
Mobile Programming Pvt Ltd.
PUNE
05.2023 - Current
- Company Overview: Expert in salesforce and possess knowledge on CRM process like Sales, understanding of CPQ and customer service in force.com
- Salesforce CRM Administrator customer- Cisco
- Hands-on experience with salesforce features and capabilities including profiles, user management, access management, data model, security and permissions
- Proficiency in configuration, customization and implementing new instances in salesforce.com
- Monitor and build custom case management and automation process to fit business requirement
- Have good experience in Reports and Dashboards
- Ground understanding of web technologies HTML, CSS etc
- Have experience in configuration and manual Testing of tools
- Assessed customer needs and modified existing databases to meet specified client requirements
- Performed regular data validation and cleansing, optimizing database quality standards
- Specified user access levels for various segments to protect database integrity and company information
- Expert in salesforce and possess knowledge on CRM process like Sales, understanding of CPQ and customer service in force.com
- Reward and Recognition Award (SPOT Award)(2023-2024)
Education
Bachelor of Science - Biotechnology
SAGE UNIVERSITY
Indore, India 08.2019 - 08.2022
Skills
Salesforce Administration
Q2C
JIRA Tool
Data Loader
Sales Cloud
MS Suites
Certification
Salesforce AI Associate
Timeline
Technical Analyst
Mobile Programming Pvt Ltd.
05.2023 - Current
Bachelor of Science - Biotechnology
SAGE UNIVERSITY
08.2019 - 08.2022
Salesforce AI Associate
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