Instructional Designer Learning Content Developer L&D Professional Quality & Training Professional
Open To Work
SHIKHA SHAH
PM AM IT Corporation
Mumbai,MH
Work Preference
Job Search Status:
Open to work
Desired Job Title
Learning and Development CoordinatorLearning and Development ConsultantInstructional DesignerContent WriterManager - Training and Quality
Work Type
Full TimeContract Work
Location Preference
HybridOn-SiteRemote
Location:
Mumbai, MaharashtraMumbai, MH
Open to relocation:
Yes
Minimum Desired Compensation
₹1200000/yr
Important To Me
Career advancementCompany CultureWork-life balancePersonal development programsTeam Building / Company RetreatsWork from home optionHealthcare benefitsFlexible work hoursPaid time off
8
Years of experience
Dynamic professional with expertise in instructional design and stakeholder management, recognized for enhancing workforce capability at PM AM IT Corporation. Achieved a 90%+ training completion rate, leveraging Articulate Storyline and performance coaching to drive compliance and sales enablement. Award-winning facilitator with a passion for developing impactful learning experiences.
Work History
Senior Training & Quality Analyst, Content Writer
2 Years 11 Months- Researched, designed, and developed accreditation-ready content including policies, SOPs, training presentations, competency assessments, workflows, and compliance resources for the PM AM HCM platform, enabling healthcare organizations to accelerate accreditation preparedness and standardize compliance documentation.
- Designed research-driven learning content, knowledge resources, and accreditation-ready compliance documentation while delivering product training and enabling workforce capability across Sales, HR Recruitment, and healthcare domains.
- Designed and delivered product and onboarding training programs for sales and HR recruitment teams, enhancing adoption of business workflows and PM AM software solutions.
- Leveraged AI tools, including ChatGPT and Claude, to accelerate the development of learning content, assessments, knowledge articles, and training materials while validating accuracy and aligning outputs with business requirements.
- Audited sales/HCM product demos and calls across sales and HR recruitment teams, developed standardized audit forms and reports, and presented findings to upper management.
- Developed sales performance dashboards and workforce analytics for leadership, informing monthly decision-making and presenting insights to senior stakeholders.
- Authored blog content and contributed to website content development, content review, and information architecture for the PM AM HCM website rebuild, ensuring clarity, consistency, and alignment across the PM AM product portfolio.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
Sales Trainer
6 Months- Promoted from Quality Analyst in recognition of audit performance and coaching impact; moved into full-time training facilitation and sales enablement.
- Designed and delivered instructor-led learning programs using the ADDIE framework, creating learning objectives, facilitator presentations, learner activities, and assessments for onboarding and sales enablement.
- Facilitated instructor-led onboarding for new hires, covering HR induction, sales process, product knowledge, and customer engagement for batches of 20-25 trainees.
- Delivered on-the-job and product training for 60-80 sales agents across multiple business verticals, ensuring comprehensive understanding of offerings.
- Partnered with managers to align training rollouts with new product/process launches, maintaining an estimated 90%+ training completion rate.
- Supported rollout of new products and processes through structured training and communication initiatives, enhancing team readiness for changes.
- Won the Outstanding Performance Award for training-facilitation impact and coaching contributions (see award).
Quality Analyst
2 Years 3 Months- Conducted quality audits for 60-80 agent sales team, achieving 10-15 percentage-point improvement in quality audit scores through structured, alternate-day fatal-error reviews.
- Led quality audits, calibration, and coaching for the sales floor, establishing an audit and feedback foundation that facilitated promotion into training.
- Audited 35-45 calls daily and delivered 7-10 one-on-one coaching sessions, escalating fatal/compliance errors on an alternate-day cycle and conducting weekly calibration sessions with sales leaders.
- Identified performance gaps and designed targeted coaching interventions in partnership with sales leadership to improve effectiveness and customer interactions.
- Designed quality scorecards, trend reports, and performance dashboards to support continuous-improvement initiatives.
Review Executive & Quality Analyst
1 Year 7 Months- Led a quality team, managing 4-5 members to drive consistent quality standards.
- Reviewed training content and processes against organizational standards, maintaining an estimated 95%+ quality-adherence rate.
- Developed performance-monitoring reports that guided continuous-improvement initiatives across 4-5 internal teams.
- Ensured quality assurance, performance monitoring, and training support within an education-services environment to enhance service delivery.
- Earned the Star Performer Award for consistent quality delivery and operational excellence (see Awards).
Immigration Consultant
8 Months- Executed client-facing sales as Business Development Executive and Immigration Consultant, verifying documentation accuracy and process compliance to enhance client satisfaction and operational integrity.
- Conducted consultations to assess client immigration needs and options.
- Prepared and submitted visa applications and supporting documents for clients.
- Researched immigration policies and procedures to ensure compliance and accuracy.
Education
Bachelor of Arts
Higher Secondary Certificate (H.S.C.)
Skills
Instructional design
Training needs analysis
Curriculum development
Compliance Training Development
SOP & Policy Development
Onboarding programs
Facilitation
ILT
Sales enablement
Content creation
Content Review
Learning lifecycle management
Quality assurance
Performance benchmarks
Root-cause analysis
Simulation Training
Performance coaching
Stakeholder Management
ILT analytics
Tools:
Articulate Storyline(learning)
Rise 360 (learning)
Canva
MS Excel
PowerPoint & Word
Personal Information
Title: Instructional Designer | Learning Content Developer | L&D Professional| Quality & Training Professional
AWARDS & RECOGNITION
Outstanding Performance Award — Times PRO, for quality management, performance coaching, and training-facilitation impact., Star Performer Award — JARO Education, for consistent quality delivery and operational excellence.
CERTIFICATES AND PROFESSIONAL DEVELOPMENT
- Learning Articulate Storyline 360 & Rise 360
- Instructional Design (ADDIE Model)
- AI for Learning Content Development (ChatGPT & Claude)
- Continuous learning in Learning Experience Design (LXD), adult learning, and digital learning technologies
Timeline
Senior Training & Quality Analyst, Content Writer
PM AM IT Corporation
08.2023 - 07.2026Read More
Sales Trainer
Times PRO
01.2023 - 07.2023Read More
Quality Analyst
Times PRO
09.2020 - 12.2022Read More
Review Executive & Quality Analyst
JARO Education
01.2019 - 08.2020Read More
Immigration Consultant
Abhinav Outsourcing
01.2018 - 09.2018Read More
Mithibai College
Bachelor of Arts
Read More
Narsee Monjee College
Higher Secondary Certificate (H.S.C.)
Read More