Shikha Sharma
Operations Manager
Dwarka
Summary
Adaptable with extensive experience providing desired results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Productive employee with proven track record of successful quality outcomes through individual and team motivation. Works with customers/operations to determine requirements and provide excellent service.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Operations Manager
IMoney Pay
03.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Working on Gift cards and GPR cards business streamline.
- Enhancing the process and product requirements.
IELTS Operations Executive
IDP
08.2021 - 10.2024
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Processing exam cancellation,postponement of ielts candidates.
- Releasing results on time for ielts candidates.
- Timely conducting meetings with the ielts branch managers and team.
- Verifying and sending the result based enquiries to concerned department.
IELTS Customer Service Executive
British Council
01.2020 - 08.2021
- Customised customer experiences to build brand loyalty.
- Prepared range of written communications, documents and reports.
- Exceeded goals through effective prioritization and consistent work ethic.
- Preparing the list of documents for the different process (Enquiry on result, Additional Test Report Form, Cancellation, Transfer).
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Hearing aid specialist/consultant
Hear.com
09.2019 - 01.2020
- Creating appointment of the customers with an Audiologist.
- Followed up with the customers' about the post appointment feedback.
- Assisted them with the hearing aid features and benefits.
E-Commerce Executive
JINDAL INFRA SOLUTIONS LIMITED
04.2016 - 12.2018
- Helped teams reach ambitious objectives with multi-channel marketing campaigns.
Education
Bachelor of Arts - Arts
Delhi University
12th - undefined
ST. Xavier's school
10th - undefined
ST. Xavier's school
Skills
- Customized customer experiences to build brand loyalty
- Prepared range of written communications, documents and reports
- Exceeded goals through effective prioritization and consistent work ethic
Operations management
- Preparing the list of documents for the different process (Enquiry on result, Additional Test Report Form, Cancellation, Transfer)
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Engaged with customers to better understand needs and deliver excellent service
Interests
Travelling
Music
Adventure
Personality Traits
- Highly motivated and eager to learn new and creative things.
- Strong motivational and leadership skills.
- Ability to work even under pressure.
Personal Information
- Total Experience: 5.5 years
- Notice Period: 15 days - 1 Month
Timeline
Operations Manager
IMoney Pay
03.2025 - Current
IELTS Operations Executive
IDP
08.2021 - 10.2024
IELTS Customer Service Executive
British Council
01.2020 - 08.2021
Hearing aid specialist/consultant
Hear.com
09.2019 - 01.2020
E-Commerce Executive
JINDAL INFRA SOLUTIONS LIMITED
04.2016 - 12.2018
12th - undefined
ST. Xavier's school
10th - undefined
ST. Xavier's school
Bachelor of Arts - Arts
Delhi University
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