PRIYA JAISWAL
Deputy Manager
Bhandup, Mumbai
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Manager
HDFC ERGO General Insurance Company
BHANDUP, Maharashtra
07.2022 - 11.2022
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Senior Customer Support Executive
AMPA Orthodontics Pvt Ltd
Andheri, Maharashtra
12.2020 - 03.2022
- Listened to customers' questions and concerns to provide answers or responses
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations in ease
- Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately
- Saved amount by implementing cost-saving initiatives that addressed long-standing problems
- Worked with customers to understand needs and provide excellent service
- Built strong relationships with the field operations team to support business development opportunities and improve service
- Offered free products or services to pacify irate or unsatisfied customers
- Provided customers with updates and periodic statements on service developments and changes in trends
- Increased customer satisfaction by resolving issues.
Education
SSC - undefined
Guru Nanak English High School
2015-06
Higher Secondary School Certificate: HSC - undefined
Guru Nanak English High School & Junior College
2017-05
Bachelor of Arts - Journalism
SNDT Women's College
Ghatkopar 10.2017 - 10.2020
Skills
- Leadership
- Handling Pressure
- Problem - Solving
- Time - Management
- Quick Learner
- Languages
- English
- Hindi
- Marathi
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
Timeline
Deputy Manager
HDFC ERGO General Insurance Company
07.2022 - 11.2022
Senior Customer Support Executive
AMPA Orthodontics Pvt Ltd
12.2020 - 03.2022
Bachelor of Arts - Journalism
SNDT Women's College
10.2017 - 10.2020
SSC - undefined
Guru Nanak English High School
Higher Secondary School Certificate: HSC - undefined
Guru Nanak English High School & Junior College
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