Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shikha Swarup

Bengaluru

Overview

8
8
years of professional experience
1
1
Certification

Work History

Modern Work Solution Specialist

Microsoft Corporation Private Limited
Bengaluru
06.2022 - Current
  • Spearheaded the strategic orchestration of M365 initiatives across the Digital Native landscape of PAN India and South Asia, catalyzing white-space growth opportunities and geographical expansion.
  • Successfully architected and executed robust growth strategies for M365 within the digital native domain, encompassing both immediate and future-oriented plans. This strategic foresight not only attracted high-potential clientele but also propelled the expansion of our customer base by 50, resulting 4X revenue Impact
  • Devised and implemented over 200 tailored marketing strategies across Asia
  • Served as the pivotal conduit between headquarters and the India subsidiary, translating business objectives into strategic actions that bolstered market share and aligned with region-specific service mandates.
  • Established a unique value proposition,localized content that resonated with customers and partners alike. This initiative was instrumental in achieving full seller engagement with M365 solution plays and the Business Operations Model (BOM), resulting in Migrating GWS to MWS of 20 dark accounts and 2M revenue Impact.
  • orchestrated around 100 of events at the Microsoft Technology Center (MTC), CXO Roundtables, and Executive Briefing Centres (EBC)

Assistant Enterprise Manager

upGrad Education Private Limited
01.2020 - 06.2020
  • Headed upGrad’s B2B Enterprise for South Region – Bangalore, Hyderabad, and Chennai and partnered with CHROs and Centre of excellence team of around 30 conglomerates on Learning material curated for the organization across different functions
  • Created 10 new programs with the product team in customizing program offerings and building relevant solutions resulting in partnership with 12 new clients
  • Worked with Product team to create onboarding programs for sales and marketing employees in Banks and ITES which had a revenue Impact of 1M
  • Created End to End Marketing Campaign for 5 new courses introduced by upGrad in B2B segment and resulting in 2000+ inbound requests from L&D.

Strategic Alliances Manager

H&R Block
01.2019 - 09.2019
  • Developed and executed “Go to Market Strategy” for the strategic alliance team for South and West Territory with a team of 5 members
  • Managed Strategic alliances and created 4 new models resulting in partnership with 10 new banks, 7 Co working areas and 3 Payment gateways, in total created revenue impact of 10 cr in ITR filling from H&R Block
  • Increased revenue by 33% by redefining and managing a network of 70+ strategic partners, created new for partnership from revenue based to impact based.

Operations Manager

Omnia Information Private Limited
02.2016 - 10.2018
  • Successfully handled South India operations, inventories, and processes within the planned timelines and Trained the team with new technologies and introduced CRM and tickets escalation matrix system
  • Contributed to the organization to achieve 95% operational excellence from 45% in a span of 90 days
  • Selected to represent the firm’s vision in front of 'the Chairman of TRAI' in the conference organized on Implementation Strategy for Interoperable Wi-Fi Hotspot Architecture for Digital India.

Summer Intern- Solution Specialist

Microsoft Corporation Private Limited
Bengaluru
04.2021 - 05.2024
  • Strategized a plan to improve customer perceived value of Microsoft Unified Support Services and Created an ideal support delivery roadmap for Unified customer success account team
  • Created a framework to check early signs of risk or deviation for the sales and delivery team and had a revenue impact of $200k in 45 days.
  • Created Unique Value Proposition for each enterprise vertical for sales team

Education

MBA - General Management

Indian Institute of Management (IIM) Raipur
Raipur
06-2022

B.Tech. - Electronics & Communication -

Punjab Technical University
Panjab
06-2015

Class XII - CBSE -

Sree Ayyappa Public School, Bokaro Steel City
08-2011

Skills

  • P&L analysis
  • Digital transformation strategies
  • Project Management and Execution
  • Pricing Strategy Analysis
  • Competitive Analysis

Certification

  • Microsoft Certified: Azure Data Fundamentals DP 900
  • Microsoft 365 Certified: Fundamentals MS 900
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals SC 900
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM) MB 910

Accomplishments

  • Won the first ever Microsoft all India B- School GSMO Engage Case Study Competition and bagged an internship and then PPO from Microsoft
  • Received One Microsoft award twice (7 out of 1500) from the India President Microsoft
  • Won M365 Copilot Trailblazer award and reward (10 out of 5000) for creating an impact from the President, Microsoft India and South Asia
  • Received the Rising Star Award (3 out of 2200 employees) from the MD, H&R Block for outstanding contributions to the company
  • Received the Certificate of Achievement (2 out of 250 employees) from the CEO, i2E1 for achieving Business operational Excellence

Timeline

Modern Work Solution Specialist

Microsoft Corporation Private Limited
06.2022 - Current

Summer Intern- Solution Specialist

Microsoft Corporation Private Limited
04.2021 - 05.2024

Assistant Enterprise Manager

upGrad Education Private Limited
01.2020 - 06.2020

Strategic Alliances Manager

H&R Block
01.2019 - 09.2019

Operations Manager

Omnia Information Private Limited
02.2016 - 10.2018

MBA - General Management

Indian Institute of Management (IIM) Raipur

B.Tech. - Electronics & Communication -

Punjab Technical University

Class XII - CBSE -

Sree Ayyappa Public School, Bokaro Steel City

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