SHIKHA THAKUR
Indore
Summary
Diligent investigator with expertise in financial crime detection, risk assessment, and regulatory compliance. Empathetic problem solver dedicated to delivering exceptional customer experiences, resolving inquiries, and ensuring client satisfaction with over 3 years of experience.
Overview
6
6
years of professional experience
Work History
Customer Technical Service/Customer Care Executive
Teleperformance Private Limited
Mohali
10.2020 - 05.2022
- Customer support via Email for Technical Services
- Providing customer satisfaction in resolving issues regarding Authentication & Authorization of the transactions
- Worked for Client’s Directory Server
- Deals in Business To Business Line Of Business
- Handling Clients on Teams Meet in order to maintain smooth flow of transactions globally
- Review transactions of Acquirer and Issuers system
- Identification of Error caused transactions failures
Customer Technical Service/Customer Care Executive
Teleperformance Private Limited
Indore
01.2019 - 01.2020
- Worked as a Customer Care Executive
- Adhere to the guidelines of AML/KYC compliance to attain Anti Money Laundering and Countering Financing of Terrorism CFT
- Review KYB (Know your Business) onboarding the entities and to check the Proof of Incorporation
- Verify the documentations from the government sources submitted by the client
- Verification of the residence permit and national identities of the shareholders and directors
- Verification of the proof of nature of business
- Reviewing KYC (Know your customer) of the clients onboarded
- Identify the forge or fake documents submitted by the client
- KYC/CDD analysis & perform screening of individual customer that all documents submitted are in line with policies
- Escalating any red flags and potential risks to the escalation team
- Detecting and report suspicious activity including the predicate offenses to money laundering ML and Terrorist Financing
Customer Care Executive
Hinduja global solutions
05.2016 - 04.2018
- Resolved customers issues via call also worked as an Auditor in fraud control unit
- Maintained an eagerness to add to my knowledge and skills
- Resolved customer complaints on performance bottlenecks
Education
Bachelor of Enggineering -
RGTU University
Skills
- International Guidelines & Standard (IMF, FIU, FIU - IND, BCBS, FATF, OFAC)
- Egmont & Wolfsberg Group Major AML/CFT Legislations, US (BSA)/UK Regulatory Bodies Transaction Monitoring & Reporting
- Management
- Authentication & Authorization of the transactions
- KYB/KYC
- Onboarding Entities
- Confluence
- Simple Review Tool Splunk
- Transaction Investigator
Accomplishments
- Best SME for consecutive three months in a row
- Quantifiable Achievement: Reduced errors by 15% & Improved efficiency by streamlining the process
Hobbies and Interests
- Politics
- Travelling
- Sports
- Entertainment
Languages
- English
- Hindi
Timeline
Customer Technical Service/Customer Care Executive
Teleperformance Private Limited
10.2020 - 05.2022
Customer Technical Service/Customer Care Executive
Teleperformance Private Limited
01.2019 - 01.2020
Customer Care Executive
Hinduja global solutions
05.2016 - 04.2018
Bachelor of Enggineering -
RGTU University
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